Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 24, 2017 at 4:29 pm #782421
    njrestorations

    Hi, I’m unable to view any pages on my website…please help.

    The dashboard itself seems OK and I’m able to edit pages but I just can’t view them.

    We’ve had quite a few complaints about this now and are potentially losing business as a result, please could someone have a look and let me know what the issue is.

    The website is http://www.njrestorations.co.uk and below are some screenshots to support:

    https://www.dropbox.com/s/jz8vcu4jfj37i8i/contact-us.png?dl=0
    https://www.dropbox.com/s/tf8js6tp03yysvr/edit-page-1.png?dl=0
    https://www.dropbox.com/s/76i8hd7jlq45hb2/edit-page-2.png?dl=0

    I look forward to your reply.

    Many thanks!

    April 24, 2017 at 4:35 pm #782432
    Jordan Shannon

    Hey njrestorations,

    A plugin conflict may be one of the reasons for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.
    5. Try deactivating the enfold theme and activate default wordpress theme.

    We await the results of your plugin compatibility test.

    Best regards,
    Jordan Shannon

    April 24, 2017 at 4:35 pm #782433
    Yigit

    Hey!

    I checked your website and it is showing up fine on my end. Which pages are you not able to see and which browser and OS are you using?
    Also, please try de-activating all active plugins and check if that helps :)

    Cheers!
    Yigit

    April 25, 2017 at 9:35 am #782708
    njrestorations

    Hi Yigit,

    Thanks for replying, much appreciated. So far I’ve only tried it on Safari on a MacBook Pro and iPhone. I’m going to test on Chrome/Firefox/IE this morning on PC and Mac.

    I’ll also try deactivating all of the plugins and see if it’s down to a particular plugin causing the issue.

    Best regards, Rob

    April 25, 2017 at 9:36 am #782709
    njrestorations

    Hi Jordan,

    Thanks for replying, much appreciated! I will try deactivating all of the plugins and see if it’s down to a particular plugin causing the issue.

    Best regards, Rob

    April 25, 2017 at 12:50 pm #782831
    Yigit

    Hi,

    We will keep the thread open and wait to hear from you :)

    Best regards,
    Yigit

    April 28, 2017 at 5:16 pm #784719
    njrestorations

    Hi, I just wanted to let you know that the issue is now resolved. I disabled all of the plugins as suggested and enabled them one by one, found the offending plugin and all is well.

    Best regards, Rob

    April 28, 2017 at 5:26 pm #784724
    Yigit

    Hi!

    Glad you figured it out!

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

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