November 29, 2019 at 10:41 am #1161165
I am unable to edit my website – giving me the following error
would really like for someone to look into the matter so that I can quickly edit and update my website
ESNovember 29, 2019 at 7:13 pm #1161325
Can you please check the server log for error?
Which version of php are you running?
VictoriaDecember 2, 2019 at 8:25 am #1161768
hi, how do i check the server log ? have no idea! my php is up to date!
if you want i can share my cpanel credentials – if that helps sort the issueDecember 3, 2019 at 7:49 am #1162093
Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
RikardDecember 3, 2019 at 9:41 am #1162113
please check private content
December 4, 2019 at 4:59 am #1162447
- This reply was modified 7 months, 1 week ago by edenscully.
Thanks for that. I see that you are running an old version of the theme, could you try to update to the latest version (22.214.171.124) to see if that helps please? The update to 4.6.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
You must be logged in to reply to this topic.