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  • #525987

    Hi,

    i have a problem with tribulant newsletter plugin. I contact support of the plugin and this is the response :

    ———————————————————————————————————————–
    My answer was :

    Hi,

    my theme is Enfold, and i use Tribulant Plugin for my newsletter

    When i create a post, i use Advanced Layout.

    The problem is : when i want to insert a post in my newsletter, shortcode is not well displayed

    For example : i insert

    [newsletters_post showdate="N" eftype="excerpt" post_id="4496" thumbnail_size="medium" thumbnail_align="left" thumbnail_hspace="15"]
    And it display this :

    [av_one_third first min_height= » vertical_alignment= » space= » custom_margin= » margin=’0px’ padding=’0px’ border= » border_color= » radius=’0px’ background_color= » src= » background_position=’top left’ background_repeat=’no-repeat’] [av_video src=’’ format=’16-9′ width=’16’ height=’9′ custom_class= »] [/av_one_third][av_two_third min_height= » vertical_alignment= » space= » custom_margin= » margin=’0px’ padding=’0px’ border=
    Can you help me ?

    ———————————————————————————————————————–
    The response is :

    I will assist you to resolve this issue.

    So you insert the [newsletters_posts…] shortcode and as a result it outputs the shortcodes from the theme, right?

    I believe what is happening is that the theme’s shortcodes that are in the post content are not parsed because the theme isn’t registering it’s shortcodes in the admin panel. They most likely use is_admin() to check if it’s the admin panel and then not register the shortcodes. Because they only register and parse those shortcodes on the front-end.

    The Newsletter plugin runs in the back-end so that is a problem.

    Can you please confirm whether this seems correct and can you then email the author/developer of the Enfold theme and ask them if it is possible to allow the registration of the theme’s shortcodes in the admin dashboard of WordPress as well?

    I look forward to your response.

    ———————————————————————————————————————–

    • This topic was modified 8 years, 5 months ago by yegortitov.
    #527616

    Hi yegortitov!

    we can’t change our theme because of one plugin and therefore we don’t provide support for 3rd party plugins, as written in our support policy. However, maybe it would help the plugin’s author if you activate debug mode to be able to manually add shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Cheers!
    Andy

    #528616

    Thanks
    I ask the question because you recommend this plugin : https://kriesi.at/support/topic/recommended-plugins-last-update-04-09-2013/

    And the debug mode is active

    Best regards

    #532275

    Hey!

    Sorry for the late reply!
    Have you tried adding your shortcode into a text tab of text block element or a code block element?
    We have recently released Enfold 3.4.1 – http://kriesi.at/archives/enfold-version-3-4-newsletter-integration-new-headers-template-builder-improvements-new-demos-and-more. If you are using an older version of the theme, please update Enfold to the latest version – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Yigit

    #532447

    Hi,
    yes i try it.
    I have the last version.

    #532669

    Hey!

    Can you please post the link to your website as well? :)

    Regards,
    Yigit

    #534653

    yes here

    #534874

    Hi!

    I attached a screenshot in private content field. That is how it shows up on my end. Can you please post a screenshot and show the issue?

    Best regards,
    Yigit

    #534884

    Hi

    in private, links
    As you can see, shortcode is displayed.

    you can create or modify a newsletter if you want to. The site is currently in test.

    #534896

    Hi!

    link you have posted are not working for me. Can you check please?

    Cheers!
    Andy

    #534899

    And this one ?
    The newsletter displayed is named ‘Test’

    #536410

    Hi,

    the plugin author is trying to find a solution. He wants to ask you a question.
    Here his message :

    “We honestly cannot figure out where they have the is_admin condition to prevent shortcodes from not registering in admin.

    Can you please reply on their last email and ask them where to look?

    I look forward to your response.”

    #537890

    Hi!

    We created a test page and it doesn’t display the shortcode: http://refonte.dordogne.cci.fr/_test-plugin/

    Best regards,
    Ismael

    #538185

    Yes this is the problem ..

    #538675

    Hey!

    Did you check the page? What I meant was it doesn’t break the shortcode. The actual plugin shortcode is working.

    Regards,
    Ismael

    #538829

    Hi,

    Yes i see the page
    I don’t understand id doesn’t displayed the post.
    I check with the author.

    #539397

    Hi,

    Ok, please get back to us if you should need any further help.

    Thanks,
    Rikard

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