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  • #964463

    It appears the Incarnation theme has not been updated for what appears to be 2 years and is it not compatible with WordPress 4.9.6.? Can you please tell me the status of any updates, I am having issues that my hosting provider says is due to incompatibility with WordPress.

    Thanks!

    • This topic was modified 6 months, 2 weeks ago by  jhess66.
    #965516

    Hi jhess66!

    I’m sorry to say that currently, we do not have an ETA on the updates for the Incarnation theme, May I know exactly what is the issue you are facing at the moment so we can help you better.

    Regards,
    Vinay

    #967497

    Hi Vinay,

    Wow, I hope you reconsider on an update, I LOVE this theme! The site in question is danehansenfoundation.org. We were recently hacked and had malware inserted into our database. GoDaddy was awesome in helping us resolve the issue, which included additional security measures that including a firewall. This resulted in our password protected page not functioning.

    I had a simple text link in the footer that said “Trustee Login,” that was then linked to a password-protected page named “Trustee Login,’ simple enough and has worked well for quite some time. Once we got through the mess of the malware removal and addition of security, the link would take us to the login page but would not go any further. We would enter the password and it would act like it was going to load the page, but it just loaded the same login page. No error messages, we just couldn’t move past the login page.

    For now, we have taken the link off from the footer and the password off from the page. I have shared a direct link to the page that is published, but not available through any menus. This is my workaround until we can resolve the issue.

    GoDaddy’s WordPress support team could not resolve it as they found that the issue lay in the theme.

    I am providing you login credentials below.

    #970156

    Hi,

    Could you please post FTP and WP admin logins here privately?

    Best regards,
    Yigit

    #970169

    Sure, see below…

    #971410

    Hi,

    SFTP logins did not work for me. Could you please check them once again and include the server as well? :)

    Best regards,
    Yigit

    #974854

    How frustrating, I sent you this information but it did not go through, I have been waiting for days for a response, ugh. I hope you can get back to me soon, the client is getting upset.

    Because this is a Managed WordPress Site at GoDaddy, I believe you will need to access SFTP login through their interface since the credentials I gave you did not work. Please see below for account login…

    #976371

    Hi,

    I have updated the theme however i cannot find the button in Footer instead seeing default widgets. Could you please try adding it once again so we can check it? :)

    Best regards,
    Yigit

    #977669

    Hi again!

    At first glance, I could tell the widgets were not right so I began adjusting them. As I tried to fix them, widgets would jump around from one area to another… it was really strange! After a lot of trial and error and going in and out of the widget page I was able to get the widgets into the proper widget areas and STAY PUT. However, I have not been able to get the 3 image widgets to load on the Home page. I tried everything I can think of but was not successful. I am thinking it might be because I need to set it to a static page? Not sure as the “Customize” area is looks very different now and I think a lot of the features are no longer there, but I can’t be sure as I work with different themes.

    Next, I believe the “Customize” area is how I set up the Trustee Login link in the socket area, but that option is no longer available (not sure where the website address is set on that). As a workaround, I added a text link under the Contact Information in the footer and used code to make it smaller. I linked it to the Trustee Login page and for a bit, it actually worked! It took me to a login page and when I entered the password I could get in. Then, suddenly the password feature quit working and it became a direct link again.

    At this point, I removed the link and the code to make the text smaller and decided it was best to let you look at it again. After logging out and looking at the site, the Trustee Login link is small and live on the Grants page, but nowhere else…. like it’s not updating that page. Weird. Also, the home page put the calendar back on the sidebar and removed it from the footer.

    This is where I have stopped as I didn’t want to mess anything up more than it is. I’m baffled! Do have the structure set up wrong so that it does not work properly?

    Let me know where to go from here, thank you!!!

    #977825

    Hi,

    It should be possible to set the link in footer widget area using custom HTML and custom HTML widget. Could you please share the link you would like to insert in footer using https://pastebin.com/ so we can try adding it as well? :)

    Best regards,
    Yigit

    #978000

    I understand how to use the custom HTML widget in the footer area (that’s where it is now, but without the link, as it isn’t working right).

    I do not want the link in the footer (dark blue bar), I want it flush right in the very bottom tan bar. I am pasting the code below.

    #978077

    Hi,

    I went to Appearance > Menus and chose Trustee Login menu and then checked “Incarnation Child Socket Menu (no drowpdowns)” under Menu Settings and saved the menu. Please review your website :)

    Best regards,
    Yigit

    #978141

    Great, the link is where it needs to be, thank you! And for telling me how you did it, too : ) I finally figured out why the front page widgets were not loading, it needed to be made a static page. So that part is functioning properly again.

    HOWEVER: The password protection still does not work. This link should bring up a password login page, but it takes you directly to the page. Which was the original problem before the update to fix it… lol!

    Can you please make the password protected page function work?

    Thank you!

    #978162

    Hi,

    It does work fine on my end. Attached a screencast in private content field. I believe you have entered the password once. It will not require you to enter password again until you restart your browser :)

    Regards,
    Yigit

    #978177

    Weird.

    In Safari II restart my browser, empty caches and it still pops right up.
    In Chrome it does the same thing.
    I called someone across town who has never visited the site and had them try… they went right to the page as well in both IE and Firefox.
    Ideas?

    #980288

    Hello again,

    I am still hoping we can get this link to function properly. In addition to the login page not loading which allows anyone to access the Trustee Login page, the link does not appear in the socket menu on mobile.

    Is this something that can be fixed?

    Thanks!

    #982236

    Hello, is anybody there?…….

    #983802

    Hi,

    Yes we are here! :D

    Best regards,
    Basilis

    #983840

    Hi,

    Sorry for the late reply!

    Does it work correctly in the screencast i posted? If it does not, then we are not on the same page. In that case, please elaborate on the changes you would like to make. We might be able to come up with a different solution.

    Best regards,
    Yigit

    #1031021

    Hello again,

    I wanted to come full circle on this issue. Our site is a GoDaddy Managed WordPress site. The PHP version was version 5.2 (I think). There was finally an upgrade available, and it fixed the problem.

    For the past 4 months, we buried a hidden link in the content of the site to the page we wanted to limit access to until this could get resolved. Not ideal, but it worked.

    I wanted to share this information in case you have this problem with anyone else, have them check the PHP version of their server.

    Thanks!

    #1031154

    Hi,

    Glad it is working fine now and thanks for sharing your solution!

    Best regards,
    Yigit

Viewing 21 posts - 1 through 21 (of 21 total)

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