Tagged: , ,

Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • #845577

    Hi,

    My website is down again, please see link below

    – – –

    Below is the message from my hosting, A2 Hosting

    This was not a server issue. You have your cPanel set to use PHP 7. However your site was complaining about the following.

    Fatal error: Uncaught Error: Call to undefined function set_magic_quotes_runtime() in /home/tribexpl/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/engine_functions.php:1 Stack trace: #0 /home/tribexpl/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php(142): require_once() #1 /home/tribexpl/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php(129): AviaBuilder->autoloadLibraries(Array) #2 /home/tribexpl/public_html/wp-includes/class-wp-hook.php(298): AviaBuilder->loadLibraries(”) #3 /home/tribexpl/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array) #4 /home/tribexpl/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #5 /home/tribexpl/public_html/wp-settings.php(449): do_action(‘init’) #6 /home/tribexpl/public_html/wp-config.php(89): require_once(‘/home/tribexpl/…’) #7 /home/tribexpl/public_html/wp-load.php(37): require_once in /home/tribexpl/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/engine_functions.php on line 1

    magic_quotes was removed from PHP many versions ago. Your theme appears to be terribly out dated. I’ve set you PHP to 5.4 and now a password box shows on the page. I’m not sure it that is expected or now. IF not you should consult further with your web admin or theme developer. If needed you can modify the PHP version again using the following;

    How to change the PHP version using cPanel
    https://www.a2hosting.com/kb/cpanel/cpanel-software-and-services/php-version

    We’re standing by to provide you additional assistance.

    Please advise asap…. thank you.

    #846233

    Hey zapbeats,

    Which version of Enfold are you running? The file enfold/config-templatebuilder/avia-shortcodes/engine_functions.php does not exist any more.

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #847958
    This reply has been marked as private.
    #848116

    Hi,

    Thanks for the details, though your site is loading just fine on my end. How can we reproduce the error?

    Best regards,
    Rikard

    #848120
    This reply has been marked as private.
    #848679

    Hi zapbeats,

    Like I said this file enfold/config-templatebuilder/avia-shortcodes/engine_functions.php does not exist any more. You need to go there via FTP and remove it.

    Our theme works fine with php7.

    Best regards,
    Victoria

    #848686

    Hi Victoria,

    Do we just go to the FTP and remove the file? As simple as that?

    Appreaciate your promot reply. Thank you.

    #848960

    Hi, we tried to check for the file but could not find any file of what you said.

    Does that mean the theme is fine/stable already?

    Please advise. Thank you.

    #849008

    Hi zapbeats,

    The theme is stable long time :) Did you clear you php cache?

    Best regards,
    Victoria

    #849012
    This reply has been marked as private.
    #849817

    Hi,

    public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/engine_functions.php:1

    This file is not included in the theme by default. Who added it?

    Best regards,
    Ismael

    #849848

    Hi,

    We didn’t add anything other than reinstalled the theme. Can you please remove it for me?

    We need the website to be up and running, can’t afford it to be down again…. thank you very much.

    Besides that, could you assist me to change the colour of the hamburger menu icon to white with teal green strips so my users can see it?

    Thank you once again.

    #850352

    Hi,

    Use the following css code to change the color of the burger menu.

    .header_color .av-hamburger-inner, .header_color .av-hamburger-inner::before, .header_color .av-hamburger-inner::after {
        background-color: teal;
    }
    
    span.av-hamburger.av-hamburger--spin.av-js-hamburger {
        background: #ffffff;
        height: 50px;
        line-height: 50px;
        padding: 0 10px;
    }

    Best regards,
    Ismael

    #850366

    Hi,

    1) To double check, the below file:
    public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/engine_functions.php:1
    This file is not included in the theme by default. Could you kindly checked if you can remove it for me?

    2) Could you please help me clear php cache?

    Thank you so much.

    #850683

    Hi,

    I am sorry but the cache can only be cleared from your hosting provider.

    Best regards,
    Basilis

    #850925

    Hi,

    Thanks for the CSS code for the hamburger menu on mobile version.

    Did you notice the font colours are not visible when you click on the hamburger menu?

    I would like the text to be teal when it is unclicked. Please provide me the css code.

    Thank you!

    #851382

    Hi,

    Please add the following css code.

    .av-burger-overlay-active .av-hamburger.av-hamburger--spin.av-js-hamburger {
        background: teal !important;
    }
    
    .html_av-overlay-side #top #wrap_all .av-burger-overlay-scroll #av-burger-menu-ul a {
        color: teal;
    }
    

    The first one should change the background color of the mobile menu close button and the other is for the mobile menu item color.

    Best regards,
    Ismael

    #851385

    Hi,

    Thank you! we are getting there :)

    Please preview the hamburger menu now, once we hover over, can the text be white?

    Could you provide me the CSS codes?

    Joyce

    #851635

    Hi Joyce,

    Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
    @media only screen and (max-width: 767px) {
      .html_av-overlay-side #top #wrap_all div .av-burger-overlay-scroll #av-burger-menu-ul a:hover {
        background-color: #5c787e;
        color: #fff;
    }
    }
    

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #851808

    thanks that works

    #851919

    Hi,

    Glad we could help. Please feel free to open a new thread if you need anything else.

    Best regards,
    Ismael

Viewing 21 posts - 1 through 21 (of 21 total)

The topic ‘Theme Error – URGENT’ is closed to new replies.