Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #1172619

    Hello,

    My abilities to edit pages has stopped due to a “The site is experiencing technical difficulties.”
    I am using Enfold
    I updated all plugins
    I deactivated and activated all plugins while testing the site
    I updates the theme

    I host with WP Engine and they told me the error was (see private content). Looks like it may have something to do with “avia-template-builder”
    Thank you so much for your help!

    #1172666

    Hey plastolux,

    Can you give us ftp access and temporary admin access to your site? so we can try to debug it for you.
    Just post the credentials in private content.

    Best regards,
    Nikko

    #1174738

    Hi Nikko, please see requested info in private content, thank you

    #1174739

    Site link in PC

    #1174956

    Hi plastolux,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    And please make sure you’re running php7+.

    Best regards,
    Victoria

    #1175233

    Hummmmm, I updated the theme and no change, still getting the error. Running php 7.3

    #1175288

    Hi plastolux,

    I have checked the theme version and its still 3.6.1.
    Also, where can we see the error?
    Since the version you are using is already outdated please make sure to have a backup.

    Best regards,
    Nikko

    #1176021

    Hi Nikko,

    So finally the updated “theme update tab” within the tool icon of the theme says

    “A new Version (4.7.1) of your Theme is available! You are using Version 3.6.1.
    Do you want to update?”

    I click “update” but I get this error “An error occurred while updating Enfold: Download failed. A valid URL was not provided.”

    Can I just upload the latest version, basically as a new theme, switch over to that one, then upload a exported “Export Theme Settings File” and that should solve my problem?

    #1176168

    Hi plastolux,

    You can try to do the following:
    1. Create a backup and put site in maintenance mode (you can use a third party plugin).
    2. In Appearance > Themes, switch to any Default WordPress Theme (like Twenty Nineteen).
    3. Delete enfold, (still in Appearance > Themes) then upload the latest version of Enfold (from themeforest).
    4. Activate the latest version of Enfold and check the site, if all is good, disable maintenance mode.

    Best regards,
    Nikko

    #1176171

    Nikko,

    I did all of your steps and I can now edit pages, great thank you! But there is another problem, some of the galleries and slide shows are not functioning. For example, on the homepage there are two on the left side, not working or even showing

    On this page http://jamesmadisontactical.com/ar-15-80-polymer-lower/
    There is an “image with hotspots” but not loading or showing. I tried adding another from scratch but still nothing. These are elements from the Avia layout builder.

    #1176173

    I also deactivated all plugins again to see if this would solve the problem but that did not do anything.

    #1176415

    Hi plastolux,

    Best regards,
    Victoria

Viewing 12 posts - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.