Viewing 20 posts - 1 through 20 (of 20 total)
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  • #912150

    Hello,

    The easy slider does not work well on Firefox, there are blanks between the images of the slider.

    Thank you in advance for your assistance

    #912231

    Hey lelef,

    I have checked it and it seems that you are using Fullwidth Easy Slider and not Easy Slider, can you confirm this? it seems that fullwidth easy slider bug when firefox is used. We have reported this to Kriesi and our devs, hopefully it will be fixed on the next patch for the meantime can you try using Fade on Slideshow Transition :)

    Best regards,
    Nikko

    #912282

    Hello,

    yes I confirm that I use Fullwidth Easy Slider.
    Thank you for the alternative solution.
    Can you inform me when the bug is fixed ?

    Thank you for your assistance !

    #912311

    Hi,

    Sure, I’ll be informing you when the bug is fixed, however I couldn’t promise that this will be fixed in few days since there are other issues that our devs are trying to resolve but I can assure you that they are doing their best to fix the issues asap. :)

    Best regards,
    Nikko

    #912317

    Thank you ! I’m waiting for your return !

    Have a good day !

    #912322

    Hi lelef,

    Sure, I have already noted it. Have a nice day too :) Will be posting here once it’s fixed :)

    Best regards,
    Nikko

    #960772

    Hello !

    After performing an update the mode maintenance plugin does not work
    I tried with both plugin :
    “Coming Soon Page & Maintenance Mode par SeedProd”
    and ” Maintenance”

    Thank you for your assistance !

    Lelef

    #960934

    Hi lelef,

    I have checked your site and it’s in maintenance mode, the plugin seems to work properly, if this is not what you meant, please elaborate more on the issue.
    If it requires access to view the issue, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #978023

    Hello,
    The flavicon of my site does not match the downloaded image.
    The current flavicon is the one I downloaded the first time, the modification with another flavicon does not work.

    Thank you for your help

    Lelef

    #978335

    Hi lelef,

    If I checked on the page source, I could see the code in private content.
    The first one is added by Enfold, but the rest of it might be coming some plugin or custom code.
    Hope it helps.

    Best regards,
    Nikko

    #978897

    Thank you for your reply.
    I disabled the plugin, the flavicon still does not match the one uploaded by Enfold.

    Thank you for your help

    Lelef

    #979210

    Hi Lelef,

    You’re always welcome. :)
    We’re glad to help you.
    Thanks for using Enfold!

    Best regards,
    Nikko

    #981635

    Hello,

    Thank you for your answer but the downloaded favicon still does not appear.

    Can you help me ?

    Thanks,

    Lelef

    #982276

    Hi,

    Please attach the fav icon you want to use and provide us backend access

    Best regards,
    Basilis

    #984783

    Hello,
    Here are the backend access to solve my favicon problem.
    Best regards,

    Lelef

    #985046

    Hi Lelef,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

    #985146

    Hello,
    No it’s not this one that says appear.
    Please try again with these access.
    Best regards,

    Lelef

    #985958

    Hi lelef,

    It should be showing properly now, I apologize for my wrong response.
    I have removed it in Appearance > Customize > Site Identity > Website icon.
    Clearing cache might be needed, hope it helps :)

    Best regards,
    Nikko

    #986077

    Thank you ! :D

    #986110

    Hi lelef,

    Glad we could help :)
    Let us know if you need further assistance.

    Best regards,
    Nikko

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