Viewing 9 posts - 1 through 9 (of 9 total)
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  • December 31, 2018 at 12:18 am #1049219
    Paul Bolotovsky
    Guest

    Hi there, I have some questions regarding how support works. I am currently a customer and have purchased Enfold.

    1) Is it possible to purchase support?
    2) I see that you have forums, how can I post a question without making my website visible to everyone else?

    Thank you

    December 31, 2018 at 1:04 am #1049223
    Mike

    Hey Paul Bolotovsky,
    Thank you for contacting us, typically with each Enfold license you also get 6 months of support in our forum, you can also purchase more support in your Envato account page.
    To sign up for our support forum please register here kriesi.at/support/register with your item purchase code .
    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
    Example: https://kriesi.at/support/enfold
    Scroll to the bottom of the page to open a new ticket.

    Our forum is closed for the holiday until 1/2/2019, when you post your question you can use the Private Content area, to hide your site info, as you did above.
    I took a quick look at your site and see you are using v4.1.2, I recommend updating to v4.5.2 which may resolve some of your issues, but the counter on your page is not a part of Enfold, it is a script that you should be able to remove.
    To change how your blog page looks please try adjusting the settings at Enfold Theme Options > Blog Layout > Blog Layout
    We will be happy to assist more once you open a support topic in the forum and we re-open on 1/2/2019
    We hope you have a happy new year.

    Best regards,
    Mike

    August 9, 2019 at 12:02 am #1126071
    Paul Bolotovsky
    Guest
    This reply has been marked as private.
    August 9, 2019 at 12:05 am #1126072
    Paul Bolotovsky
    Guest
    This reply has been marked as private.
    August 9, 2019 at 7:18 am #1126111
    Mike

    Hi,
    To find your purchase code please see this infographic, which is also linked on the register page:
    https://kriesi.at/wp-content/uploads/2013/09/registration_steps.jpg
    To register your new purchase code please enter it here:

    Register

    Thank you for using Enfold.

    Best regards,
    Mike

    August 10, 2019 at 2:10 am #1126361
    kgbrooklyn
    This reply has been marked as private.
    August 10, 2019 at 3:43 am #1126362
    Mike

    Hi,
    Sorry, I should have been clearer, you will need to find your new purchase code for the additional 6 months, and enter it in the support register page as if this was your first time and create a new support account.
    Please note that this is only for the support forum, it doesn’t affect your Theme Forest account.

    I don’t believe that I can renew your current support account with your new purchase code, I took a look and don’t see this option, but perhaps it’s just because I don’t have that authority.

    I can ask one of our senior members to advise if you like. I just wanted to reply quickly for you if you didn’t care about the old user ID and email address and just wanted to get into the support forum quickly.

    If you want me to ask, please include your new purchase code, so the senior member can help the next time they are online, as I don’t see anyone else online right now.

    Best regards,
    Mike

    August 13, 2019 at 2:27 am #1127034
    kgbrooklyn

    Either way works for me however it is unclear to me where to obtain the new purchase code.

    August 13, 2019 at 9:27 am #1127109
    Mike

    Hi,
    I’m told that the system updates automatically in the background, so you should be able to login by now, please give this a try.

    Best regards,
    Mike

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