Viewing 22 posts - 1 through 22 (of 22 total)
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  • July 20, 2017 at 1:16 am #824270
    giorgio_betagrafic

    Hi. I update last version (4.1.2) but now submenu not working anymore in tablet and mobile version.
    If I use the following option, the theme is not showing submenu on mobile and tablet.
    Enfold > Main menu > Burger mobile menu > display submenu item on click.
    I used this symbol (#) for the second and third menu item because they should not have any links but only open the submenu.
    Before the last update worked perfectly.
    This is my URL : http://www.betagrafic.com.
    Can You help me?
    Thank You

    July 20, 2017 at 7:02 pm #824800
    Lissasan

    I also have this problem. I have an older version of the site running Enfold 4.0.7 where the mobile menu is working fine, but the production version of the site with Enfold 4.1.2 only navigates to main menu pages which have no sub-menu items, and will only navigate to sub-menu items which have actual pages at the top level, but won’t navigate to the top level pages themselves, and also will not expand the sub-menu items where we have # instead of an actual page.

    Old working site, Enfold 4.0.7: http://www.gcwda.com/
    New non-working site, Enfold 4.1.2: http://www.gcatx.org

    July 21, 2017 at 1:25 pm #825112
    giorgio_betagrafic

    Hello.
    Anyone of technical support can kindly let me know something about this issue?
    Thank you

    July 22, 2017 at 5:47 pm #828419
    Mike

    Hi,
    There is an issue with Mega Menu and Kriesi is working hard to get it short out. We really appreciate your patience, until we have it short out.

    Best regards,
    Mike

    July 22, 2017 at 6:15 pm #828425
    giorgio_betagrafic

    Hi
    Good. I hope issue is resolved soon.
    Thank you.

    July 25, 2017 at 12:41 pm #829607
    giorgio_betagrafic

    Hi. Any news?
    Thank You.

    July 26, 2017 at 8:09 am #829989
    Nikko

    Hi,

    No new updates yet regarding the issue, but rest assured that the issue has already been reported and Kriesi is working on all reported issues. We hope for more of your patience. :(

    Best regards,
    Nikko

    July 26, 2017 at 9:26 am #830021
    giorgio_betagrafic

    Hi,
    Thank you for the reply.
    But I need to fix the problem right away.
    Can this plugin be compatible?:
    https://codecanyon.net/item/wp-mega-menu-pro-responsive-mega-menu-plugin-for-wordpress/19190840

    July 29, 2017 at 4:04 pm #831507
    Victoria

    Hi giorgio_betagrafic,

    We have not tried it, but on the page it says, that it’s compatible with all themes. You might want to try it, if the matter is urgent.

    Best regards,
    Victoria

    August 4, 2017 at 12:12 am #834111
    festivedaisy

    One of my clients is also having the same problem. The mobile submenu was working perfectly until the update. Any ETA on a fix?

    August 4, 2017 at 5:13 pm #834407
    giorgio_betagrafic

    Hi Victoria. Thank you. I have tried it but it is very complicated and it is difficult to configure it graphically as I would like. I would like to ask: Can I create a ulterior menu that is visible only to mobile devices?

    August 9, 2017 at 6:19 am #836146
    Ismael

    Hi,

    Did you modify any templates (eg. header.php) in the child theme? Please provide the login credentials in the private field. We would like to inspect the menu panel.

    We would like to apologize for the delay. We normally respond within 24 hours but in the wake of the latest theme update, we have received more inquiries than usual. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    Best regards,
    Ismael

    August 9, 2017 at 7:43 am #836205
    giorgio_betagrafic

    Hi, I just modify “function.php” in the child theme.
    I would like to click on “PRODOTTI” and “SERVIZI” to open only the menu without link to any page
    using this “#” as it was before the last update.
    I provide credentials access in private field.
    Thank you

    August 9, 2017 at 9:24 am #836241
    Ismael

    Hi,

    The sub menu items are working. I didn’t do anything but toggle the main menu settings. The scripts are probably cached before.

    Best regards,
    Ismael

    August 9, 2017 at 12:00 pm #836316
    giorgio_betagrafic

    Thank you But I would like to click on “PRODOTTI” and “SERVIZI” to open only the menu without link to any page
    using this “#” as it was before the last update.
    Look now please because shortly I had inserted a link to the pages.
    Submenu on mobile don’t work.

    August 10, 2017 at 8:45 am #836812
    Ismael

    Hi,

    Please edit the js > avia.js file then replace everything with the following code.

    // //pastebin.com/vsx36DGH

    Best regards,
    Ismael

    August 10, 2017 at 9:19 am #836831
    giorgio_betagrafic

    Hi,
    My web site does not work anymore as before, now they do not load home slides, the menu is busted and the solution with avia.js does not work … Some plugins no longer work.
    Look here:

    ALINA – Espositore da banco

    The svg logo is no longer seen.

    Please put everything as before because that’s so much.
    Thank You

    August 10, 2017 at 10:23 am #836878
    Ismael

    Hi,

    That script is almost the same as the latest one with minor changes and those changes should only affect the menus. Are you sure that you have the latest version of the theme and that you copied the script correctly?

    Best regards,
    Ismael

    August 10, 2017 at 10:30 am #836883
    giorgio_betagrafic

    Now everything is back as before except the menu on mobile devices,
    I’m not an expert please tell me where to put this code (// //pastebin.com/vsx36DGH)
    in AVIA.JS ???
    Thank you!!

    August 12, 2017 at 3:56 am #837701
    Ismael

    Hi,

    Yes, it should go in the js > avia.js file. Please try this one instead or post the FTP details here so that we can test it.

    // https://pastebin.com/qmubdK8n

    Best regards,
    Ismael

    August 12, 2017 at 9:19 am #837807
    giorgio_betagrafic

    Hi,
    I replaced this file:
    // https://pastebin.com/qmubdK8n
    in js> avia.js and it seems that everything works ok.
    I’ve tested on: Safari, Firefox, Chrome on Desktop and Mobile devices and
    menu works as I wanted, as required at the beginning of this post.
    If I find any problems in the future I will update the post.
    Thank You

    August 13, 2017 at 6:34 am #838144
    Rikard

    Hi,

    Great, glad you got it working and thanks for the feedback. We’ll keep the thread open in case you should need any further help on the topic.

    Best regards,
    Rikard

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