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  • #709495

    The “Fullsize Featured 3D” Slideshow Option/ slider is not displaying on PCs, but will display correctly on apple tablet and mobile devices. I cannot pinpoint when the slider stopped working and haven’t been able to isolate the root cause. Notably, “Fullsize Featured 2D” Slideshow Option/ slider works okay and displays as expected. NOTE: slider does not appear in Firefox, Chrome or IE 11.

    I followed the guidance provided in thread https://kriesi.at/support/topic/having-problems-after-updating-to-wordpress-4-5-please-read-this-first/; however, none of these changes have resolved the issue. I also troubleshooted Flash, adjusting settings and ensured I had the latest version – that also did not resolve the issue. I verified Java was set to the latest version – also did not resolve the issue.

    • This topic was modified 3 years ago by  jkroog. Reason: providing additional information
    #710312

    Hey jkroog,

    It does show up fine on my end on Chrome, Firefox and Safari. I noticed that you are using the latest version of the theme. Has updating the theme solved the issue?

    Best regards,
    Yigit

    #710913

    Hi Yigit. Current setting is in 2D instead of 3D. It’s the 3D setting that isn’t working. I set it to 2D because the site is live to customers now.

    BTW – I was running the current theme before setting the slider. I haven’t had to update the theme.

    #710914

    Hey!

    Yes but some times with WordPress or maybe some other updates, there are issues to be dealt.
    Please review it and let us know

    Regards,
    Basilis

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