The “Fullsize Featured 3D” Slideshow Option/ slider is not displaying on PCs, but will display correctly on apple tablet and mobile devices. I cannot pinpoint when the slider stopped working and haven’t been able to isolate the root cause. Notably, “Fullsize Featured 2D” Slideshow Option/ slider works okay and displays as expected. NOTE: slider does not appear in Firefox, Chrome or IE 11.
I followed the guidance provided in thread https://kriesi.at/support/topic/having-problems-after-updating-to-wordpress-4-5-please-read-this-first/; however, none of these changes have resolved the issue. I also troubleshooted Flash, adjusting settings and ensured I had the latest version – that also did not resolve the issue. I verified Java was set to the latest version – also did not resolve the issue.
It does show up fine on my end on Chrome, Firefox and Safari. I noticed that you are using the latest version of the theme. Has updating the theme solved the issue?
Hi Yigit. Current setting is in 2D instead of 3D. It’s the 3D setting that isn’t working. I set it to 2D because the site is live to customers now.
BTW – I was running the current theme before setting the slider. I haven’t had to update the theme.
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