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  • August 17, 2018 at 7:51 pm #998568
    wilson.paul

    Hi,

    We have built a website using the Enfold theme. We have been facing issues in the slider and images are not showing up. In fact, if we check the source code, the image paths are there in the code. There is something which is hiding the images to load. This is a recurring issue. The theme’s visual builder is also not loading up at the backend. We also tried deactivating plugins but nothing worked. This is really urgent as we’re losing business every hour. Kindly look into this on priority and help us fix it ASAP.

    August 18, 2018 at 7:20 am #998653
    Rikard

    Hey wilson.paul,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 18, 2018 at 9:42 pm #998794
    wilson.paul

    ok… heres the login…

    August 19, 2018 at 4:38 am #998840
    Rikard

    Hi,

    Thanks for that, you are getting several error messages from the Ecwid Shopping Cart plugin. Could you try to deactivate that to see if the problem goes away please?

    Best regards,
    Rikard

    August 19, 2018 at 5:16 am #998847
    wilson.paul

    although i know ecwid is not the problem cause it happened before that plugin was installed, i have disabled it.
    Here are a few things I noticed when i was working on it that i found very odd, it might help you:

    1) i thought the issue was layerslider so i tried to replace the slider but when i tried to drag an element to that area, the element border turned red and i was not able to drop it, only by cloning an existing element was i able to add the element **NOTE** this issue at times went away after i disabled to bundled layerslider in the enfold options

    2) The few times i was able to remove the layerslider after disabling it and put in a Full Width Easy Slider, the new slider still did not show up. When i open the page using mozilla’s Xray Googles, and remove 1 quotation mark from the slider code, it did show. Heres was the code and the quotation i removed (bolded):

    <ul class=”avia-slideshow-inner” style=”padding-bottom: 22.116903633491%;“><li class=” av-single-slide slide-1 “><div data-rel=”slideshow-1” class=”avia-slide-wrap “></div>

    I hope maybe this helps you.

    August 19, 2018 at 5:20 am #998848
    wilson.paul

    btw… it might not show very well but the quotation i removed that made the 2nd slider show is the one right after this:
    22.116903633491%;

    i dont know if any thing i mentioned is in any way related…. just thought i would let you know

    August 19, 2018 at 4:40 pm #998953
    Rikard

    Hi,

    Thanks for the feedback, I’m not sure if it will help but please try this in Quick CSS to see if you have any luck with it:

    .home .ls-slide {
    visibility: visible !important;
    position: inherit !important;
}

    Best regards,
    Rikard

    August 19, 2018 at 10:26 pm #999112
    wilson.paul

    although for the most part that did work, it only worked on the home page…

    August 20, 2018 at 3:21 am #999145
    wilson.paul

    how do i get the other page to work?

    August 20, 2018 at 7:53 am #999187
    Rikard

    Hi,

    Thanks for the feedback, that is due to the code I sent. Please try to replace it with this instead:

    .ls-slide {
    visibility: visible !important;
    position: inherit !important;
}

    Best regards,
    Rikard

    August 20, 2018 at 10:33 am #999283
    wilson.paul

    nice…that fixed the animation problem also..

    thank you

    August 20, 2018 at 1:56 pm #999355
    Rikard

    Hi,

    Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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