Viewing 6 posts - 1 through 6 (of 6 total)
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  • #683844

    Hi,

    Apparently since the WordPress update 4.1.13 / 4.6.1 the Theme Options / One Page Portfolio / Template Builder information has disappeared from my WordPress dashboard , showing just empty pages. I assume this is the reason that my website is not loading at all.
    Can you advise me how to solve this problem?

    Thanks so much

    #684341

    Hey MartijnKonings,

    Could you also provide login credentials to your site so that we can take a closer look. You can place the information in the private data section of your reply.

    Best regards,
    Jordan

    #684482

    Hi Jordan,

    Thanks for your reaction.
    Additional info is in the Private Content section.

    Kind regards

    #684711

    Hi,

    You are running an old version of the theme, could you try installing the latest version to see if that helps please?

    Best regards,
    Rikard

    #684739

    Hi, thanks,

    I tried to do a Theme Update in the tab Theme Options, but that doesn’t do anything.
    Should I perform an update/install the latest version in a different way?

    Kind regards

    #684899

    Hi,

    Ok, thanks for the info. Could you try updating via FTP instead please? This guide is for Enfold but the process is the same: http://kriesi.at/documentation/enfold/updating-your-theme-files/. Please make sure to back your site up before updating in case anything should go wrong.

    Regards,
    Rikard

Viewing 6 posts - 1 through 6 (of 6 total)

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