Apparently since the WordPress update 4.1.13 / 4.6.1 the Theme Options / One Page Portfolio / Template Builder information has disappeared from my WordPress dashboard , showing just empty pages. I assume this is the reason that my website is not loading at all.
Can you advise me how to solve this problem?
Thanks so much
Could you also provide login credentials to your site so that we can take a closer look. You can place the information in the private data section of your reply.
Thanks for your reaction.
Additional info is in the Private Content section.
You are running an old version of the theme, could you try installing the latest version to see if that helps please?
I tried to do a Theme Update in the tab Theme Options, but that doesn’t do anything.
Should I perform an update/install the latest version in a different way?
Ok, thanks for the info. Could you try updating via FTP instead please? This guide is for Enfold but the process is the same: http://kriesi.at/documentation/enfold/updating-your-theme-files/. Please make sure to back your site up before updating in case anything should go wrong.
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