February 23, 2016 at 1:23 am #587511
The set featured image has stopped working. It was successful on one portfolio item but now as soon as you hit update it disappears.
I’ve tried deleted the themes and all content and reinstalling just installing the main theme (no child). I’ve added ‘define( ‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );’ to wp-config file. Not sure how I can find out the limit on my hosting.
I’ve deactivated all plugins.
I see in a different ticket you’ve given some code to add to the functions.php but I would assume as that’s 10 months ago you would have added this into the theme if it was required.
Not sure what else I should be looking at.February 23, 2016 at 2:00 am #587516
I’ve completely removed WordPress and reinstalled everything as fresh with just the dummy information but still no success.February 23, 2016 at 5:56 pm #587857
I’ve contact the hosting company. 128M is standard. They have increase to 256M but it’s made no difference. Pages can be added and edited and images – other than the feature images – added and changed so it’s not a problem writing to the database and they say they can see nothing else at hosting level.
I’m really keen to get this resolved as the theme is unusable as it is or I will have to find a new theme. Please can you advise?February 23, 2016 at 6:42 pm #587883
Can you please post the link to your website?
Please make sure that you are using the latest version 2.2 – http://kriesi.at/documentation/enfold/updating-your-theme-files/
YigitFebruary 23, 2016 at 6:45 pm #587885February 23, 2016 at 8:43 pm #587950February 23, 2016 at 9:10 pm #587970
can we pleasse have backend access to the installation, so we can give a look and understand what / how to debug?
BasilisFebruary 26, 2016 at 8:28 pm #589993March 1, 2016 at 6:19 pm #591735March 2, 2016 at 9:21 pm #592303March 4, 2016 at 5:33 am #593092
Sorry for the late reply, we’ve had a lot of requests and sick staff the last few days. Login details are not working for me, could you check please?
RikardMarch 17, 2016 at 6:50 pm #599890March 22, 2016 at 7:46 am #601719
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