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  • #1361484

    Hello
    I am switching my review plugin from Yotpo reviews (which connected seamlessly with the ALB product review element on my custom ALB pages) to Judge.me reviews. The reviews that I’ve imported into Judge.me show up on my standard woo product pages, but they’re not showing up on my ALB built product pages, even though I have the product reviews element on those pages. Is there a way to connect the product reviews ALB element to judge.me based reviews?

    I am able to add the reviews to the ALB pages if I use the code block element and insert the code [jgm-review-widget]. You an see an example on this page: https://www.davinawellness.com/product/lavender-essential-oil/
    I currently have both the yotpo & judge.me plugins activated so my customers can see all the reviews for products until I get this issue resolved. However, I have deactivated the yotpo plugin several times trying to get ALB element to connect to judge.me.

    I much prefer to have the product reviews ALB element connect to judge.me so I don’t have to go into dozens of products and manually add the code block element to every customer page.

    #1361660

    Hey outtagear,
    Thank you for your patience, unfortunately, I have not heard about these plugins before and I don’t know how you are connecting them to the product reviews element, I imagine that you have customized the theme to do this, when I check your child theme I see a lot of custom files, so I not sure where to start.
    I see that your example product page had two errors, one is: Uncaught ReferenceError: EF is not defined referring to this script:

    EF.click({
        offer_id: EF.urlParameter('oid'),
        affiliate_id: EF.urlParameter('affid'),
        sub1: EF.urlParameter('sub1'),
        sub2: EF.urlParameter('sub2'),
        sub3: EF.urlParameter('sub3'),
        sub4: EF.urlParameter('sub4'),
        sub5: EF.urlParameter('sub5'),
        uid: EF.urlParameter('uid'),
        source_id: EF.urlParameter('source_id'),
        transaction_id: EF.urlParameter('_ef_transaction_id'),
    });

    perhaps you know where it is and can adjust it.
    The second error is Uncaught TypeError: Cannot read properties of undefined (reading 'left') and it refers to a custom script in your child theme /wp-content/themes/enfold-child/js/script.js
    Typically these kinds of errors are related to javascript being deferred, and I see your WP Rocket is doing this and you have disabled jQuery Migrate in the theme options. But when I tested changing these options it didn’t correct the errors, so I put everything back to the way it was.
    Often a javascript error can cause other issues, so try fixing these two errors and perhaps your plugin will then work correctly, if not try disabling your plugins one at a time to see if there is a conflict with the Judge.me plugin.

    Best regards,
    Mike

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