Viewing 14 posts - 1 through 14 (of 14 total)
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  • #476824

    Hi, thank you for providing support and a great theme!

    Is it possible to change the product thumbnails to not a square but a tall rectangle, to better accommodate the aspect ratio of product images?

    Thank you!

    #476919

    Hey leelylou13!

    Could you provide us with a link to the site in question so that we can take a closer look please?

    Regards,
    Rikard

    #477292

    Hey Rikard,

    The site is still private, so I’ve attached a login for you.

    The thumbnails in question are under Featured Products, “our most recent…”, and the the thumbs if you click on “necklaces” navigation. I think it’s all of the product thumbnails used throughout the site are set to a square aspect ratio. Can I change that to be a tall and skinny not square?

    Thank you!

    #477307

    Hi!

    Please go to WooCommerce > Settings > Products > Display and change image sizes as needed and regenerate thumbnails using this plugin – https://wordpress.org/plugins/regenerate-thumbnails/

    Cheers!
    Yigit

    #479370

    Thanks that worked!

    I have another question that I couldn’t find an answer to:

    When I change a page’s post layout to a dynamic template with a ‘Products’ Element, the breadcrumbs change from “Home > Page” to “Home > Shop > Shop”

    Is there a way to fix this? Thanks!

    P.S. I wasn’t sure to create another thread, seeing as my website and login data is here for you guys. I might have a couple more questions!

    #480879

    Hi!

    Can you please post the link to your page where we can see the issue?

    Regards,
    Yigit

    #480980

    Hi, I’ve attached the link, along with the login info again.

    Thanks!

    #482113

    Hey!

    I can’t see any breadcrumbs on the link you have provided. Can you provide us a link showing us the issue with your breadcrumbs please?

    Cheers!
    Andy

    #482442

    Hi, that’s strange because the page http://mindaburrjewelry.com/earrings/ is set to a dynamic template with “Display Title” enabled.

    I give you permission to create a test page with a dynamic template to replicate my problem:
    – Add a ‘Products’ Element, the breadcrumbs change from “Home > Test Page” to “Home > Shop > Shop”

    I’ve attached a screenshot of the page in question.

    Thanks so much for your help!

    https://www.dropbox.com/s/nmw0pc0fbux5elb/Screen%20Shot%202015-08-03%20at%201.16.00%20PM.png?dl=0

    #483301

    Hey!

    please update all plugins. If it does not help then deactivate all plugins to see if one is causing this issue. Try to delete your dynamic template and recreate it.

    Hope this will help!

    Regards,
    Andy

    #484198

    Hi! Thanks for the suggestions.

    -updated all the plugins – no change
    -deactivated plugins one by one – deactivating woo commerce fixes it
    -deleting and recreating the dynamic template didn’t fix it either

    Weird, no? Have you ever come across this bug before?

    Thanks!

    #484663

    Hi!

    are we allowed to deactivate your plugins temporarily? we would like to test different things.

    Regards,
    Andy

    #484737

    Hi, yes you are allowed to deactivate the plugins temporarily, however the plugin “ultimate coming soon page” should be deactivated as quickly as possible, or not at all, as it is hiding the site in progress :)

    Thank you!

    #485210

    Hey!

    can you check it with a default WordPress theme please? Contact WooCommerce support, because they know their plugin best and I am sure they have a solution for you.

    Cheers!
    Andy

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