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  • #16633

    Hello Kriesi Team,

    I do not know if this forum is accessible to people who do not have any access, but I would very much inform me the password to extract the file. Zip. I do not know where I wrote down my. You can send me by email if you do not want to answer here in the forum, please, I opened a ticket on evanto support but nobody answered me today.

    Thanks to all




    Envato doesn’t protect the zip files with passwords. Maybe your copy is damaged – I’d redownload the zip file from




    I guess I wasn’t clear

    I redownload the original file ok but you know that inside there has a file that ( password to extract it, right? This password is informed immediately after the purchase of the theme, I don’t wrote down because I thought it would have access to it when needed. So I was wondering if someone could tell me that password to extract

    Can u help me, please?



    No, Envato and Kriesi don’t protect ANY file with a password. Maybe you received a license email after your purchase but this license is not required to uncompress the zip file. Actually the license number is unique and it’s just a proof that you own a genuine copy of the theme. You just need to extract the from the zip file you downloaded from Then go to the wordpress admin panel and go to Themes > Install and select the – afterwards install the theme. Sometimes (depending on the configuration) you need to enter your ftp connection credentials first.


    Ohh sure!!

    Thanks for the support, managed to solve the problem following your instructions. =D

    Thank you very much!



    Glad your problem was resolved. Let us know if you need any further assistance.



Viewing 6 posts - 1 through 6 (of 6 total)

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