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  • #1156862

    So after building out all the sections. Multiple color sections at the bottom of the page get deleted by themselves. We don’t know what the issue is. It frequented every time that we created a template to add.

    So after this happens we have to go back and add the templates and then when we update again it works out.

    Can we have someone look into this or has this issue been commone

    #1156868

    Hey NivuHussain,

    Have you tried disabling all active plugins to see if the issue resolves? Also, are you running the latest version of Enfold and WordPress?

    Best regards,
    Jordan Shannon

    #1167889

    Hi Jordan,

    Yes we had tried that before we even did a reinstall on entirely different hosting and we faced the same issue. Is there anyone who can help us. We are running the latest version. We updated is as well. We havent been able to find a solution in a long time.

    Please let me know.

    #1167947

    Hi NivuHussain,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1168270

    Hi Victoria,

    After building out all the sections. Multiple color sections at the bottom of the page get deleted by themselves.

    I appreciate your help.
    NivuHussain

    #1168318

    Hi NivuHussain,

    Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:
    https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Victoria

    #1168445

    HI Victoria,

    I just enabled the Advanced Layout Builder debug mode by adding a code to the fuctions.php file. Can you please have look?

    Thank You
    NivuHussain

    • This reply was modified 6 months, 2 weeks ago by  NivuHussain.
    #1168548

    Hi,

    Sorry for the problem. You have open html markup in your content, that is the likely cause of disappearing content:

    <b ><font color="#e9ed23">BUY.CLUB</b>

    Please close your markup properly and it should not happen after that. Also, you are using deprecated markup, use the strong tag for bold content, and a span for instance for the font tag.

    Best regards,
    Rikard

    #1213291

    Worked! Thank you for your help :)

    #1213435

    Hi NivuHussain,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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