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  • #1043482

    I read how you are discontinuing Incarnation and I want to transition to Enfold. I’ve requested the refund but wonder do I need to wait for the refund before buying Enfold? If I wait for the refund what happens to my website which is currently running Incarnation? What will happen to all my media items during the transition? Should I delete everything and start over? Any help would be greatly appreciated. I’ve never done a transition before. Thank you.


    Hey Swick_PCOC,

    You should be able to purchase Enfold while you are waiting for your refund, that process takes a while unfortunately since Envato is handling all sales related matters for us. If you need to transfer your content then you can do so using the WordPress Import/Export feature located under Tools in the WordPress menu. You will have to recreate your content with the Layout Builder in Enfold if you don’t want to use the WordPress editor.

    Best regards,

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