Viewing 14 posts - 1 through 14 (of 14 total)
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  • December 21, 2016 at 6:19 pm #727212
    mosaic

    The masonry gallery displays fine but on the iPad, when you click a photo and activate the light box it pops up and then disappears straight away. How can I fix this problem?

    December 21, 2016 at 10:41 pm #727322
    winnieandbuzz

    I have exact the same issue here. Lightbox will open and photo will briefly (less then half a second) and then disappear. Odd thing is that when I slighlty swipe the screen the photo reappears.


    @kieranvyas    : if you slighly swipe the screen does the photo then appear again?

    Interestingly enough the same issue is there when opening lightboxes on the Kriesi website. Same issue on my desktop computer so not isolated to ios either. Maybe the recent update of Enfold theme is causing this issue?

    • This reply was modified 7 years, 4 months ago by winnieandbuzz.
    December 27, 2016 at 7:22 pm #728280
    Andy

    Hi,

    I can’t see the error when emulating iPad on Chrome. Also on http://ipadpeek.com/ it seems to work fine.

    However, please update to Enfold v3.8.4 and deactivate all plugins to find out which one is causing this issue.

    Best regards,
    Andy

    January 2, 2017 at 12:49 pm #728489
    Katja

    This issue is a really big problem which seems to occur on every iOS device with iOS 10.x. I tested the Lightbox on the following devices (in Safari) with the following results:
    • iPhone 6 with iOS 9.3.1:no error
    • iPhone 6 with iOS 10.2: error
    • iPhone 5S with iOS 10.2: error
    • iPad Mini with iOS mit iOS 9.3.1: no error
    • iPad Mini with iOS 10.2: error
    • iPad Air with iOS 10.2: error
    • iPad Pro with iOS 10.2: error
    • iPad (1. version) with iOS 9.3.5: no error

    I could not see any error in Safari on MacOS or in any browser on Windows. It also seems to work with iPad simulations.
    But it definitively IS a problem on physical devices! And as the majority of iOS users should already have iOS 10.x this issue should be solved as soon as possible!

    I got the latest Enfold version and I also tried to deactivate all plugins – nothing helped. The problem also occurs in the Enfold demo http://kriesi.at/themedemo/?theme=enfold-overview (Masonry Gallery).

    Thanks and best regards,
    Katja

    January 2, 2017 at 1:01 pm #728498
    winnieandbuzz

    I have exactly the same issues as described by Katja. I have tested as well and can confirm that the issue is also existing on my MacBook and iMac. The issue does not only affects my own website but I have the same issues when visiting the demo sites at krisie.at.

    January 2, 2017 at 1:33 pm #728519
    Yigit

    Hi,


    @kieranvyas     i checked your page on my iphone 5s on ios 10.1.1 and it does work fine on my end. Attached a screenshot in private content field. I will ask my teammates to check your site on ios10.2. Please kindly wait to hear from them.


    @ksei81     and @winnieandbuzz, please start new threads and attach a link to your pages where we can see the issue. If you post them here they will be visible to creator of this thread as well

    Best regards,
    Yigit

    January 2, 2017 at 3:01 pm #728618
    Katja

    Hi Yigit,

    I just opened a new thread with the link to my website. Hope this problem could be solved soon, since other users also seem to have similar problems (I found different threads on this problem)!

    Thanks and best regards
    Katja

    January 2, 2017 at 3:27 pm #728631
    Nikko

    Hi Katja,

    Thanks for posting in the new thread as Yigit suggested. I’m still updating my ipad to the 10.2, I’ll check it once my ipad is updated.

    Regards,
    Nikko

    January 2, 2017 at 4:52 pm #728681
    winnieandbuzz

    Hi Yigit,

    I also opened my own thread.

    Looking forward to a solution.

    January 4, 2017 at 2:53 pm #729435
    Yigit

    Hey!

    Please add following code to Quick CSS in Enfold theme options under General Styling tab

    .avia-safari .mfp-img {
    -webkit-animation: none !important;
    animation: none !important;
}

    Best regards,
    Yigit

    January 4, 2017 at 3:30 pm #729449
    mosaic

    Hi Yigit, is this a permanent solution or a temporary fix? Thanks

    January 4, 2017 at 3:35 pm #729455
    Yigit

    Hey!

    Our devs are investigating the issue. They might come up with a better solution to include in the upcoming update. Until then, this is a temporary solution :)

    Cheers!
    Yigit

    January 4, 2017 at 3:35 pm #729456
    mosaic

    Great! Thank you!

    January 4, 2017 at 3:36 pm #729457
    Yigit

    Hi!

    Not at all! Let us know if you have any other questions or issues :)

    Regards,
    Yigit

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Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Mason gallery light box not showing photos on iPad’ is closed to new replies.