June 25, 2015 at 10:29 am #464509
Good Morning we own http://www.southernfilters.com
We have recently updated our WordPress site to version 4.2.2 and have now encountered several issues with the integration of our theme and woo-commerce were the adding of products and media does not function also some of the layout I had to go into and alter.
We have customized slightly the theme via the styling css section so our site has a specific look but I believe it may be the integration of the old theme we have with the 4.2.2 that is causing the issues.
We had a guy come in called Jason to originally design and produce the website for us but he is unfortunately un-contactable for us to find our username and login details to update the theme file.
Can you help us?
I hope you can help as we really like the theme and don’t want to move to another.
Nigel WaltonJune 26, 2015 at 4:09 pm #465036
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.
Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
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