Viewing 6 posts - 1 through 6 (of 6 total)
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  • #797968

    Hello Support,

    on our website we have problems with the logout function. The logout doesn’t work anymore. It seems to be theme related.

    Doesn’t resolve the problem:
    1. Updating everything, incl. theme
    2. Disabling all plugins

    Only a switch from Brightbox to a standard theme resolves the problem. But it’s not an option.

    Best regards
    David

    #797995

    Hey NBEC,

    When you attempt to logout what happens? Are you just taken to a 404 page, and remained logged in?

    Best regards,
    Jordan Shannon

    #798241

    Hi Jordan,

    I tested it again:

    1. Logout via admin bar with plugins activated: redirect to the page /login/ – but remained logged in (and admin bar is visible)
    2. Logout via admin bar with all plugins deactivated: redirect to the page /login/ – but remained logged in (but admin bar is not visible)

    Of course Theme My Login can be the problem. But there is no problem after switching to one of the standard themes! With or without plugins activated.

    A theme update with fresh files doesn’t help, too. Possible customizations can’t be the reason.

    Best regards
    David

    #798405

    Hi,

    Every theme is different and ours are more advanced compared to most other themes which is also increasing the chance of compatibility issues like these unfortunately. If you could find another plugin to get the functions you need that would be great.

    Best regards,
    Jordan Shannon

    #799249

    Hi Shannon,

    why do you think that another plugin could work? Log out is not even possible with ALL plugins deactivated. Do we have to find another theme?

    Best regards
    David

    #799256

    Hi,

    It is simply a suggestion as there is no guarantee that Enfold will be compatible with. Also keep in mind that your site is throwing console errors which could also indicate a plugin compatibility problem. I understand your concern, however if this was just a general theme issue it would be widely reported so its better to look at the things that stand out, such as having a plugin directly effects the part of the site you happen to have issues with.

    Best regards,
    Jordan Shannon

Viewing 6 posts - 1 through 6 (of 6 total)

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