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  • #1024252
    Alina Hahn
    Guest

    Hello, we are using the Enfold theme on our website however, it was purchased by a contractor several years ago and we do not have the ability to log into the Kriesi website to fully review support topics or access the FTP when the WordPress plugin update is failing, which is currently the case (“An error occurred while updating Enfold: Download failed. A valid URL was not provided.”).

    We have some questions related to purchasing a new regular license:
    1. Is the $59 price a one-time cost?
    2. Are there any annual recurring costs?
    3. How smooth is the process to switch our license? Is it as simple as updating the Themeforest User Name and the Themeforest API Key? Would all other Enfold settings be preserved?

    Thank you very much for your assistance!

    Sincerely,

    Alina M. Hahn
    Sr. Programmer/Analyst
    Matanuska Electric Association
    (Email address hidden if logged out)
    (907) 761.9253

    #1024309

    Hey Alina Hahn,

    Thanks for reaching out.

    1. Yes, license is valid for life.

    2. Not for the theme, but if you want support there is a small fee every 6 months or 1 year depending on which you prefer.

    3. It’s very easy, just replace the present details with your new ones under Enfold->Theme Update.

    Please note that the update to 4.5 needs to be done manually since there was a change in the Envato API, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    Best regards,
    Rikard

    #1025559
    Alina Hahn
    Guest

    Rikard,

    Thank you for your reply. Would a new license also be usable on our testing website? Or would we have to purchase a separate license for it?

    Unfortunately at this time we are not able to apply the update manually since we do not have a username and password to connect to the FTP site to download it. We can’t even see the link to the thread you’ve referenced since we cannot log in. Based on some of the snippets of the URL I thought it would be https://kriesi.at/support/topic/#post-1021541 but that seems to be related to “topic answers paging”.

    Thanks,

    Alina

    #1026147

    Hi,

    For a testing web site wouldnt require a new license, but the automatic updates will not work unfortunately.

    Best regards,
    Basilis

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