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  • #1060529

    Hello there,

    We’re having some jQuery issues on our site. We’re using the plugin ‘WooCommerce Multivendor Marketplace’ with your Enfold theme. This plugin lets vendors add their own products, with images. However when clicking on the upload button we’ll get the following error: Click here

    Already disabled all ‘unnecessary’ plugins > no luck. Switched to default WP theme Twenty Seventeen (or any other default WP theme) > no issue there, so fixed.

    Any ideas on what might be going wrong here?

    Thanks!

    • This topic was modified 5 years, 1 month ago by Hansanders.
    #1060752

    Hey Hansanders,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1060850

    Added.

    #1061825

    Hi Hansanders,

    Thanks, I’m getting this js error

    Uncaught TypeError: Cannot read property 'frames' of undefined:

    which is coming from WooCommerce Frontend Manager’s media-upload.js.
    I’m not really sure what exactly is causing the issue, can you give us ftp access as well? so we can try to check on it further.

    Best regards,
    Nikko

    #1062565

    FTP credentials added.

    #1064050

    Hi Hansanders,

    We apologize for the late response.
    I can’t seem to figure it out yet, I’ll get back to you after checking again.

    Best regards,
    Nikko

    #1066420

    Hey Nikko,

    Any luck?

    With kind regards.

    #1067962

    Hi,

    Unfortunately not yet, we are afraid.

    Best regards,
    Basilis

    #1069902

    Hey there,

    Found the issue. Your theme options have a setting that’s causing the issue.
    Theme options > Performance > Disable Features > Self hosted videos and audio features (WP-Mediaelement scripts) > select ‘Always load media features (= WP default behaviour)’ instead of your recommended option.

    With kind regards.

    #1070197

    Hi Hansanders,

    Glad that you figured it out. :)
    I apologize that I wasn’t able to help and didn’t figure out the solution.
    Anyway, thanks for posting the solution and thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘jQuery issue with file upload’ is closed to new replies.