Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 2, 2019 at 4:52 am #1115015
    _urban_

    Dear team
    I’m having issues with IE,
    – Almost nothing shows up or works as it should.
    – Menu does not shrink on scroll down
    – News/blog element does not show.
    – Some text and PNGs missing

    Please see screenshots showing what I see in IE. It looks good in Chrome, Brave, FireFox

    I hope you can help me find a solution.

    Thanks
    Urban

    • This topic was modified 4 years, 9 months ago by _urban_.
    July 2, 2019 at 3:58 pm #1115209
    Nikko

    Hey Urban,

    What version of IE are you using?

    Best regards,
    Nikko

    July 2, 2019 at 5:51 pm #1115254
    _urban_

    Thanks
    I’m running IE 11 for windows 7 and some older random version. Both producing the same result.

    July 3, 2019 at 7:17 am #1115351
    Nikko

    Hi _urban_,

    Can you try adding this css code in Quick CSS, located in Enfold > General Styling:

    .js_active .av-minimum-height .container {
    opacity: 1;
}

    Best regards,
    Nikko

    July 3, 2019 at 9:50 pm #1115590
    _urban_

    Thanks Nikko
    This helped a lot. Although not quite there yet
    These sections still need some edits
    – Landing logo is below 100% screen so I have to scroll down to see it
    -Landing Photo is zoomed in
    – PATENTS and OUR ALGORITHMS: Red check marks have wrong color and is almost not visible
    – News: whole section missing.

    Thanks

    Hope you have some solution.

    All help greatly appreciated.

    U.

    July 6, 2019 at 6:11 pm #1116309
    Mike

    Hi,
    Sorry for the late reply, I was not able to login with the password, please check.
    I would like to try updating your site with a beta version that has some fixes for IE & Edge
    If this is OK then also include FTP access in the Private Content area

    Best regards,
    Mike

    July 8, 2019 at 4:11 am #1116540
    _urban_

    Hi
    Thanks for looking in to this. See below for requested info. Let me know if you require access to more folders.

    Thanks

    July 9, 2019 at 4:21 am #1116876
    Mike

    Hi,
    Thanks for the WordPress login, but the ftp login is not working, please check.

    Best regards,
    Mike

    July 9, 2019 at 6:34 pm #1117130
    _urban_

    Sorry for the error with the FTP see attached

    July 9, 2019 at 11:31 pm #1117223
    Mike

    Hi,
    Thank you for the FTP access, I renamed your current theme to “enfold-old” then I uploaded the new “enfold” and checked that your site is working correctly. Please also check for yourself and please check the IE issues.

    If you are happy you, (or I) can delete the “enfold-old” via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.

    Best regards,
    Mike

    July 10, 2019 at 6:23 am #1117288
    _urban_

    Perfect. Seems like everything works now. Thanks a lot.

    I’ll take car of the old files

    U

    July 10, 2019 at 1:11 pm #1117447
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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