January 17, 2013 at 7:52 pm #19500
Propulsion Version 1.7 on WordPress 3.5
Doesn’t work in Firefox 18, Chrome 24.
Works in IE 9.
I would like to take care of the issue. What steps are we going to take?
Thanks a lot,
MichalJanuary 18, 2013 at 6:08 pm #103947
That user ended up switching to a different theme before we could help him.
So far we are guessing its a server configuration but what that is, we aren’t sure. Another user who was having the same issue switched to a different server and the problem was resolved. A bit weird, but if you can give us any additional information about your server setup, file permissions etc we can go from there.
DevinJanuary 19, 2013 at 9:59 am #103948
What kind of information exactly are you looking for? Here’s a PHP specification http://18.104.22.168/info.php
What else can do you think you will need?
MichalJanuary 20, 2013 at 8:22 am #103949January 21, 2013 at 5:57 pm #103950
Can you take a look at the file permissions for your wordpress installation (the chmod for wp-content and sub folders to start).
If you have any plugins active, they should be disabled while trying to troubleshoot the shortcode issue as well.
DevinJanuary 21, 2013 at 9:23 pm #103951
It looks like that wp-content and sub-directiories have 750 and files have 640.
I tried with all plugins turned off with the same result.
MichalJanuary 22, 2013 at 8:22 am #103952
Please create me a wordpress admin account and send me the login data to: (Email address hidden if logged out) – I’ll look into it.
PeterJanuary 22, 2013 at 2:13 pm #103953January 22, 2013 at 3:03 pm #103954
However in your case something (maybe a plugin or your hoster (I’m not sure)) changes the default urls to:
<script type="text/rocketscript" data-rocketsrc="http://slidevalue.com/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/column-control.js"></script>
<script type="text/rocketscript" data-rocketsrc="http://slidevalue.com/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/tab-control.js"></script>
<script type="text/rocketscript" data-rocketsrc="http://slidevalue.com/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/table-control.js"></script>
<script type="text/rocketscript" data-rocketsrc="http://slidevalue.com/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/sidebar-tab-control.js"></script>
<script type="text/rocketscript" data-rocketsrc="http://slidevalue.com/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/dialog.js"></script>
which will break the editor. You can view the source code of the shortcode editor here: http://slidevalue.com/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/dialog.php (you must be logged in to view the file)January 22, 2013 at 5:01 pm #103955
I’m sorry for taking your time — now I’ll try to get to their support. I suppose there’s nothing you can do, right? I’ll point their technicians here.
Thanks a lot for your help,
The topic ‘Insert Shortcode not Working in Firefox or Chrome (only IE)’ is closed to new replies.