Viewing 5 posts - 1 through 5 (of 5 total)
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  • October 30, 2016 at 2:55 am #705721
    shalenie

    Hello,

    I have encountered a problem when uploading images, it only shows gray thumbnails but not the actual image as compared to others that were previously uploaded.

    Kindly see the screenshot below:

    thumbnails only

    when i try to click one of these images it gives me an offline status of the image. the images seems doesnt exist.

    Looking forward to hear from you soon.

    thanks

    October 30, 2016 at 3:57 am #705730
    Jordan

    Hey shalenie,

    We’ll be happy to assist you!

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Jordan

    October 30, 2016 at 10:35 am #705779
    shalenie

    Please let me know also the cause of this problem and how did you fix it so i can fix it on my own in the future.

    thanks

    October 31, 2016 at 5:41 am #705961
    shalenie

    I have solved this problem by deactivating a plugin.

    thanks

    October 31, 2016 at 8:52 am #706021
    Basilis

    Hey!

    Thanks a lot for coming back to us and telling us.
    Please feel free to let us know if anything else is needed.

    Cheers!
    Basilis

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Viewing 5 posts - 1 through 5 (of 5 total)
  • The topic ‘Images uploaded have no thumbnails’ is closed to new replies.