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  • #11512

    Hey guys

    Just put the website live a couple of days ago. Now the site is having issues – mainly with the home page. Sometimes the slider does not automatically start – you have to refresh the page.

    My client sent me the following message today. He was using IE8. After loading the page, the menu was not displaying and the slider was not working. All you see is the first image the transparent part of the sidebar and the copyright. At the bottom of the screen it said Error on page.

    He also got the following error messages:-

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MASM; .NET4.0C; .NET4.0E; AskTbW3I4/

    Timestamp: Tue, 17 Apr 2012 06:01:05 UTC

    Message: ‘methods.switchSlides’ is null or not an object

    Line: 8

    Char: 7583

    Code: 0


    The website is

    I have checked the website with and and it doesn’t show anything wrong. I use a Mac so I checked the site in Safari, Firefox and Chrome. The only issue I had was in Chrome on my laptop – the page had to be reloaded to make the slider work. My main computer shows no errors.

    I also had someone check the site on their PC using IE. At first it wasn’t working. I turned off the minify option in W3 Total Cache and then it worked for her.

    The client still has all the same errors.

    I have turned off the extra plugins but the client still gets the same issues.

    Not sure what to do.

    Hoping for an answer.

    Thanks in advance.


    Hi again

    Well seems like after spending the last few hours trying to find the source of the problem, I have found the solution. The issue was with W3 Total Cache and its compatibility with the slider. You can still use this plugin but you must make sure you turn off the minify option.

    Another great resource I discovered is If you are not able to check your website in all the main browsers go to this website. You get a free 7 day trial which is 60 minutes of testing. That includes screenshots and videos of your site in a multitude of browsers. That helped me narrow down the problem.




    Thanks for sharing your solution :)

    Best regards,


Viewing 3 posts - 1 through 3 (of 3 total)

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