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  • September 11, 2018 at 3:46 pm #1008441
    Steve

    I have a one page site (based on the ROCK BAND layout) with the FULL WIDTH EASY SLIDER at the top. I changed the video to one of my own and now it does not display properly on iPads or Mobiles at all. Anyone else had similar problem??

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    • This topic was modified 5 years, 7 months ago by Steve.
    September 12, 2018 at 5:50 am #1008705
    Steve

    Why is every single support request I make ignored by Kriesi? If i am doing something wrong in how I ask, let me know but I am getting really tired of being ignored everytime I present a problem with the Enfold theme….

    September 12, 2018 at 5:54 am #1008707
    Steve

    You can also see the demo page with ONLY the video link changed, and experience the same problem.

    test

    September 12, 2018 at 5:57 am #1008710
    Rikard

    Hi Steve,

    I checked your slider but I couldn’t see anything obviously wrong with it using Chrome. Could you post a screenshot of the issue please?

    About ignoring you; I’ve worked at kriesi.at support for four years now, and in that time we haven’t ignored a single support request. Could you link to where we have ignored you in the past please? It would be interesting to see how that could have happened.

    Best regards,
    Rikard

    September 12, 2018 at 6:01 am #1008711
    Rikard

    Hi again Steve,

    As far as I can see you have opened 4 tickets on the support forum: https://kriesi.at/support/profile/wickeddigital/topics/, all of them have been replied to by moderators.

    Best regards,
    Rikard

    September 12, 2018 at 6:01 am #1008713
    Steve

    Rikard, the video works in Chrome, the issue as the title for the post suggests, is on iPad vertical and horizontal modes. If you select INSPECT in Chrome and select iPad you will see the video section vanishes. (You need to refresh page) Mobile mode too for that matter.

    As for being ignored, the last request went unanswered for days and it took me reaching out on Themeforest to get any kind of response. Again YESTERDAY I posted this request and it has been ignored until now while many others have had multiple answers….

    • This reply was modified 5 years, 7 months ago by Steve.
    September 12, 2018 at 9:07 am #1008796
    Steve

    No answer to the problem?

    September 12, 2018 at 10:15 am #1008817
    Rikard

    Hi,

    Autoplay videos are not supported on mobile devices, you have the option to set a fallback image in the element options though. Did you try that out? Look for the Choose a preview/fallback image option.

    Best regards,
    Rikard

    September 12, 2018 at 11:26 am #1008857
    Steve

    RIkard why then does your demo auto play on all platforms?

    September 12, 2018 at 10:34 pm #1009092
    Basilis

    Hi,

    I just loaded the demo at my iPhone and I do not see it auto play.

    Best regards,
    Basilis

    September 13, 2018 at 6:47 am #1009233
    Guenni007

    maybe this is a selfhosted video – there are workaround for that. But a 120MB mp4 is to big for that. – Not only because of traffic but definitly because of performance reasons.
    But consider if it is really necessary to show a video on mobile devices, or if a fallback image would not be enough anyway.
    Most of the CMS and nearly all WordPress Themes got a lot of troubles with youtube background video playing on Mobile – especially on Iphone/Ipads.

    Nevertheless there is one thing i found vor Divi – which we can transfer to Enfold too. Divi has the same troubles to play those youtube videos as background.

    If this corresponds to your ideas, then I can tell you how we can solve this with a small plugin. Check if the test page runs on your mobile phone or Ipad. : https://webers-testseite.de/carinda/

    _________

    Offtopic ?:
    And by the way, you’re not the only one asking for help here. Also other participants here have the same desires as you. But difficult topics like yours are not as easy to answer as many other simpler questions.
    For example, I have now searched 8 hours for the solution to your question. May i charge you for that. ;) :lol
    Have you ever been to other support forums? Obviously not, because here you got help often with very complex php and javascript code is quite unusual on the other boards. Many topic creators don’t even have their own support forums, but only use those of the themes resellers.

    And if I didn’t need the solution for my customers as well, I wouldn’t be able to make such an effort for you either.
    How much time do you think a mod can spend on one topic to make such a board fit for all? 5 minutes? !

    September 13, 2018 at 6:51 am #1009235
    Steve

    The link you sent works on all platforms for me yes. I do not wish to selfhost the video however, YouTube is the best option here.

    September 13, 2018 at 6:59 am #1009238
    Guenni007

    That is a youtube video – you can see it in the source code !

    ___
    To the Mods : i do not see how this littel plugin do it – maybe you can have a look on it and implement that solution approach
    Perhaps it is the use of the watch instead of the embed Youtube Version!

    September 13, 2018 at 7:37 pm #1009611
    Basilis

    Hi,


    @Guenni007     thank u for the suggestion – yes we are going to look over to it and see how we can handle that properly! :)

    Best regards,
    Basilis

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