Viewing 17 posts - 1 through 17 (of 17 total)
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  • #892587

    Hello
    I have just bought one of your themes, for the clarification “Flashlight”
    Immediately afterwards I received the folder with all the documents by e-mail
    What is the next step
    I tried to read what is written but I could not understand much
    Also I do not have a valid program to be able to open php files properly
    I also tried to view the video tutorials you have attached but I can not open them with any browser (Firefox, Safari, Chrome)

    I state that I am not an expert on the subject, but I did not believe it would be so complicated
    I do not even know where to start, how to access the admin panel …
    Please explain to me something more, what are the very first steps

    Many thanks

    Tonci

    #893088

    Hey Tonci-M,

    You need to install the theme in WordPress, did you try that out? You can upload the .zip file under Appearance->Themes.

    Best regards,
    Rikard

    #893173

    Hi Rikard,
    You did not answer me about question of video tutorials
    For me it would be much easier to work if guided step by step by these
    Another question
    I already have a site with the domain on Aruba.it and I would like to continue like this
    It seems that if I want to keep my current domain I have to pay another € 8 a month, can you confirm this?
    In other words, can i create a new theme (your Flashlight) and continue with Aruba without having to pay additional fees?
    Please give me explanations of these questions

    Best,
    Tonci

    #893245

    Hi Tonci,

    You can find the documentation folder in the root folder of the theme, open index.html in your browser. I’m not sure which videos you are referring to though, we don’t have any other documentation than what comes with the theme unfortunately.

    As for your domain; we have nothing to do with your domain, you likely bought that from your hosting provider. We sell WordPress themes, nothing else.

    Best regards,
    Rikard

    #893316

    Hi Rikard
    Here you can find link that appears when i go to index.html on my browser

    That should be a video tutorial of settings
    Well, these doesn’t work
    Appears “unsafe connection”, for so they are useless

    To be able to upload the Flashlight theme to wordpress, I must be registered
    In order to register, I have to choose the domain and I do not want to change the current one, I have owned it for 8 years
    If I choose my domain, already existing, wordpress wants to paste a subscription of 96 € per year
    I already have a domain and I like it, why I have to pay a supplement to be able to elaborate the theme that I have already paid to you ??
    I hope this is a little clearer
    The question is: Can I load the theme purchased from you directly on my control panel on Aruba.it, without passing through wordpress and build it directly from there?
    There is the possibility to load the wordpress

    Best,

    Tonci

    #893318

    Sorry, link dissapeared
    here
    https://kriesi.at/themes/flashlight/video-tutorial/

    • This reply was modified 1 year, 5 months ago by  Tonci-M.
    #893575

    Hi,

    Thanks for the link, it looks like those videos are not working at the moment. I’m not sure why that is unfortunately though, we will have to look closer at that.

    About the fees you are talking about; I’m not sure exactly what you mean, but that money will not go to us, you have paid us already if you own a license. I’m guessing you are hosting your site on WordPress.com? If so then they are the ones you should be talking to, we only provide the theme like I said earlier. And yes, you have an installation outside of WordPress.com and use the theme there without any additional charges.

    Best regards,
    Rikard

    #893608

    Hi Rikard,

    I know perfectly well that you are not asking me any more money, if I left this impression I apologize. Currently my site is not hosted by wordpress, as I said before is on Aruba.it and I would like it to stay that way but, apparently, if I want to develop it, I have to go to the wordpress, can you confirm this?
    Apparently I have to upload .zip files on wordpress but that is only possible if I purchase a subscription “personal, premium or business” with their relative costs and this is unacceptable for me as I already have a domain paid to Aruba.it, as I already said
    What I’m asking is
    Can I load the flashlight theme (purchased by you) directly on Aruba.it and work directly from there?
    I’ve talked to them too but I’m still waiting for the answer
    You must understand that I find myself in an uncomfortable situation as I have bought a nice theme but I do not know how to use it
    I apologize if I am too insistent but I would like to resolve this situation

    Best,
    Tonci

    #893622

    Hi Tonci,

    Thanks for the feedback, I’m not sure how your hosting provider charges their customers, but I’ve never heard of a host which charges to use WordPress. I don’t know what they are charging for exactly, but if you don’t like their terms then maybe you could look for an alternative? You should be able to move your domain name with you to the new host fairly easy by changing DNS records at your old host.

    Best regards,
    Rikard

    #893635

    Hi Rikard,
    No, apparently we do not understand each other …
    Evidently I’m doing something wrong as I’m inexperienced
    So, my domain is on Aruba.it and I want it to stay that way
    I bought one of your themes and I have every intention of using it
    What is the next step ???

    Best,
    Tonci

    #893666

    Hi Tonci,

    I think we have some problems communicating yes, but we should be able to solve your problem anyway. So first off, aruba.it is the host where your site lives, correct?

    Could you post admin login details to your site in private so that we can have a closer look at it?

    Best regards,
    Rikard

    #893673

    Hi Rikard,
    right now I’m working on something else, as soon as I’m free I’ll provide you the neccessary but then again, Aruba.it is not the problem
    Maybe I understood where I was wrong
    Talk to you soon
    Thanks a lot!
    Best,
    Tonci

    • This reply was modified 1 year, 5 months ago by  Tonci-M.
    #893976

    Hi Tonci,

    Ok, thanks for the feedback. Just let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    #894001

    Hi Rikard,
    I apologize for the delay but at this moment I am waiting that my hosting provider solve some administrative problems,
    After some info and video tutorials, I think I understood where I was wrong, as soon as things are arranged with them I’m convinced I can load the WP and all the rest
    I thank you for your patience, I am a beginner in this world and I need to understand some things

    Best,
    Tonci

    #894077

    Hi Tonci,

    Great, thanks for the feedback. We’re all beginners at some point, just let us know if we can help you out with anything else :-)

    Best regards,
    Rikard

    #942896

    I also can’t watch the video tutorials.

    When is this going to be fixed?

    #943946

    Hi,

    @jasonhi92: Thank you for the info. We’ll forward this to our developers. The videos or screencasts are not available because the “http://screenr.com” site is down.

    Best regards,
    Ismael

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