Viewing 29 posts - 1 through 29 (of 29 total)
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    Till 3-4 days before I have not a problem like that and I did not change anything that could be cause this problem. The pictures I selected by using “Featured Image” option in WordPress, do not squeeze in the slider and in thumbnails. Some big pictures squeeze in slider but, they do not in thumbnails. The Featured Image shows a big part of the big pictures -but not whole- as “thumbnail.

    Where is the problem? WordPress or theme? I communicate with my host and they said they could not find any problem in WordPress.

    So, what is the solution?



    Do you have a link to your website?



    #102392 the first picture in slider. You can see the problem.


    I think the problem is the image itself. All other thumbnails in the slider (like:×320.jpg


    have a height of 320px. WordPress will resize the images because the source files ( , etc.) are much bigger (and their heights exceed 320px). However the first image has a height of 262px and WordPress won’t resize it (WP doesn’t “upscale” images to avoid blurry/distorted thumbnails). Upload an image with at least 320px and the issue is fixed.


    Hey Dude,

    Please compare the sizes of first, fourth and the sixth pictures in slider. They all have the same size: 908×262

    But only the first one does not squeeze. Also there isn’t any problem at the 4th and 6th pictures thumbnails. And theres is also problem with the first pictures thumbnail.

    Why? Though the sizes are the same why becomes this problem?


    PS: Though the 2nd picture squezes in slider, its thumbnail doesn’t squeeze as you see.


    Hi sulker,

    I see no issues with the accordian slideshow issues when viewing the site now. Were you able to fix the issue?

    See: 33ng9it.png




    Are you joking? I think you wrote just not to hang the 1 day time limit. Devin, please don’t answer me. Let the others answer me. You couldn’t understand my problem yet or you are making a trick as I write one sentence before. By writing this you think you get one more 24 hours to answer. Please Devin.. please.. especially you.. please don’t aswer me you. OK? I think you are not well-intentioned.

    If you read me and you did not understand me, so didn’t you read your moderator partners before in this topic? How insensitive could you be like that?

    Are you just waiting 20 hours for only witing this? If you will have been writing this, then why are you waiting 20 hours to answer?


    Is there anyone else except Devin to answer me in logical without waiting 20 hours. I prefer quickly…

    PS: If Devin does anything like he did above, I’ll complaint him to Kriesi. He did not read what the problem is before answering. It happened to me before and he again did not read me. Another probability is worse than this situation. I wrote that one post previous.


    I uploaded the same picture to my medias in WP. It is just the same picture. Th sizes are the same and the size is 908×262 pixels.

    Only diffrence is that, the 6 th picture was uploaded by me on November 21st 2012 (I was using WP 3.4.2), and the 5th picture is uploaded today (January 8th, 2013, I am using now WP 3.5).

    As you can see clearly I changed the the 5th picture in slider. Compare them carefully. You can see that the fifth one looks closer and it doesn’t squeeze as the 6th.

    Also you can compare them thumbnails in main page front.

    And also you can see the differences here:

    Here is it the 6 the pictures’s seen in my personal WP’s interface in “Featured image” box:

    And hr it is the 5th picture’s seen in my personal WP’s interface “Featured image” box:

    Now say it it is normal. Can you say yes?

    I know all of you except Devin, understand me, bu he doesn’t.

    Also I realize that the 2nd picture (with sheeps) is not normal and it was uploaded by me ( while I werre using WP 3.4.2, at the date December 4th 2012)

    So we could not say that the problem is just the WP 3.5

    So is there a mismatch btween the theme and WP?

    What is just the problem and how could we fix it? First of all try to understand what I’m saying, then please help.


    I’m sorry if you didn’t like my answer or thought that I was being rude but your command of the English language makes it somewhat hard for me to understand that issue you are having.

    We use different terms to refer to different parts of the site. Often times those get confused by users or even by us when answering a question.

    In your instance, you may have changed the generated sizes of the images used for the various instances in the theme in between uploading images. One possible solution is to regenerate your thumbnails using:

    The only way I know of to get absolute control over how wordpress outputs a thumbnail is to upload your own thumbnail after wordpress has done the automatically generated file. Then FTP to your server and replace that file with your own crop using the same filename.

    There are so man variables that go into images with wordpress that it makes it very difficult to pinpoint what could have happened to any one photo. My best advice is to not sweat a small image distortion here and there. If you ever see a single issue, FTP to your server and replace it manually. WordPress is not infallible and errors happen especially with media.



    Quick Edit: If you’d like to complain you can do so here:


    But there were no bug before. The pictures are the same as you see. So why becomes this problem? Also the only problem is not thumbnail as you see. The problem is also it does not squeeze in slider. And you did not say anything about this issue?

    PS: I tried the plugin you adviced, it doesn’t work.



    I think Dude explained what the problem is. You need to use bigger images than the space you plan to fit them in.

    However we can explore alternate low probability possibilities to be thorough. Can you please ask your webmasters what test they used to determine that WordPress is functioning correctly? Please ask them if the php.ini file is configured for deployment or development.

    Also your Server has an F rating , has an untrusted , expired ssl certificate because of which it is vulnerable to the BEAST hacker attacks ( ). This is some very serious defcon 1 problems that are as likely to be responsible for the image issues as anything else.



    Bon apetit first of all :)

    I am outside now. 4-5 hours later perhaps I can send the writings to you that will show you what to to do…It’s about wordpress moderation’s explaination.

    I do not understand techniqual terms, I just want my features working properly and fine. As a paraphrase I understand they say that may be the theme is not compatible with WP 3.5. Please read the explaination and then say what must have been done.

    As saying to me “use big pictures” you have to explain my question: Why are the same sized same picture looked like different then?

    If you read all my messages here, you must know that the issue is not only squeezing in slider, but also about squeezing in mainpage thumbnails (the pictures near the posts I mean) and the thumbnail in my WP admin panel featured image metabox.

    PS: If it is so, please contact with the WP moderators and check that if Newscast is available/compatible with WP 3.5. The best way “to understanding the source of the problem is not theme” is this I think.


    Hi guys (also Devin),

    I wrote to WP forums and they directed me to this page: (Purchase code hidden if logged out) ?replies=4

    I could not undestand what they mean. It is too complicatd and technical for me to understand.

    So let me remind something:

    You said me choose big pics to upload. Then I asked you, I uploaded 2 pictures exactly almost the same at different times (5th and 6th pics in slider, 908×262 px)

    But they seem different. I asked “why?” and you do not say anything about this question. Do you?

    When I wrote to WP forums they blamed themes (they say, may be the theme is not compatible with WP 3.5), when I wrote to you, you blamed WP. I’m not really interesting who is the source of problem. I just want to see it it has been exactly fixed yet.

    Therefore I want you to check your themes compatiblity with WP 3.5 and contact with WP moderation. Because I couldn’t understand their technical jargon.

    You adviced me to upload big pictures. As you know, this is not the real solution. Because I uploaded small sized pictures in past and it works.So why isn’t working now?

    And let me see what happens if I upload big sized pics:

    View post on

    It is the admin panel of my WP. The pictures sizes are: 5311×3541 px.

    And as you see the “preview” of “Featured Image” of this picture in my admin panel, the picture is overflowed and doesn’t squeeze in any frame and only a little piece of it causes this. Though I decreased the page, we can’t see whole of the picture here.

    But as a result, It seems properly in slider and main page thumbnail:

    So you may say “what is the problem then? Use it like this?”

    I say there is still 3 problems:

    1- If I resize all pictures to this size, I can force my pages limits in a short time.

    2- İn lightboxes pictures couldn’t seen at once as a reasonable size.

    3- I used to use this feature without trouble till 1 months ago. So I know how is it working in normal. I want it working in normal again.

    So I want you to fix it as it should be. Don’t fudge me with pseudo and palliative solutions.

    I think I am clear enough. Am I?


    If I upload a picture under some sizes (I don’t know what the limits are), then we can see preview of “Featurd Image” in admin panel, but this time the whole of pictures don’t squeeze in frame: (5th picture from left in slider) This picture also doesn’t squeeze in slider’s frame.

    But I uploaded exactly the same picture before and its “Featured Image” preview in admin panel is like sthat: (6th picture in slider from left) This picture squeezes in slider’s frame.

    And if we compare them in main page, we can see the thumbnails below: (The upper one belongs to 5th picture in slider and the one below belongs to the 6th)

    So as you see, in a very recent past we used to use this feature normally, properly. But now not.

    I want it using it properly as I could do before.

    I think, I am not wanting too much and a thing that is not my right.


    Hey Nick,

    I trusted you. Why did you closed the other topic without solution? (Purchase code hidden if logged out)(Purchase code hidden if logged out) -poperly

    You said everyone even Devin, takes seriously me in this forum but as closing that topic you showed that you don’t my firend.

    You really disappointed me Nick.

    In the othe hand, should I believ your expeience or just mine that I see?

    I tried in all browsers-even phone Samsung Galaxy S II- and I just see the right one in IE9. Her is it:

    View post on

    The difference of yours and mine could be from that we are using IE9 in different languages. As I am saying it has seen properly in my IE9 bowser, why does Devin try to proof opposite of my saying? What for? He isn’t using mine? I am using here. Did he try to proof that I am lying? So why should I appologize to him?

    (Don’t say that “may be the problem is from language difference?”. I use the Turkish versions of all browsers. Though this, I have poblem with all of them except IE9)

    You should trust my (our) experience(s). You should refer the customers experiences, not your own. Because we will use it, not you.

    And if you are thinking that the problems is over than you could fix it, why don’t you tell this problems to Kriesi himself as the creator of theme? May be he could fix it?

    I remember someone else from moderators asked me why did I not say all of my issiues at once, so may be it has been solved in a couple of hours. As you see, you could not fix 2 of my issiues at once. If I tell all of them at once what could you do?

    I’m sorry to say it, but I must:

    Because of you closed the topic without solution, I think you leave in the lurch me, I think fudged me, not to try fixing problems sincerely.

    PS: Please do not answer before reading all of my writings in this topic before. Also I do not want rhetoric, I just want exactly the solution, as soon as possible. I only can believe your sincerely by this way.


    This is for you from WP: (Purchase code hidden if logged out) -for-wpdb-prepare/

    I don’t understand the technical explaination.



    Dude answered your question. Please re-read his explanation.




    Hey Nick,

    And you read my messages? Did you read what I’m saying? I wrote 5 messages after you. Did you read all of them carefully? I think not. Your answer shows that you do not read me, you do not understand what I am saying or you do not care or you are not sincere and friendly or all of them.

    I only want you to tag this problem Kriesi. Don’t say me the same things as a parrot. OK? I see that you are not friendly in this problem.

    Fix my problem or if you could not, tag to Kriesi, let him know this problem! Don’t say anymore!


    Please compare the sizes of first, fourth and the sixth pictures in slider. They all have the same size: 908×262

    The default height is 320px and some images look distorted because WP didn’t resize them to 320px (the reason is that WP won’t upscale image – so if the image height is below 320px WP will just use the original image with the original dimensions). You just need to compare the source code of the slider – eg the second slide uses:×320.jpg (note that the thumbnail size is 700x320px), the second image is×320.jpg – again 320px height, etc.

    The forth slide (×262.jpg ) links to another image than the last slide ) – that’s why they look different (different resolution – 700×262 vs 908×262).

    All images with 262px height are distorted because the slider css code will “stretch” the images to fill the entire slide area. You can reduce the slider height to 262px to fix the issue or upload bigger images.



    Be sure that I understand you Dude, but you don’t! You did’nt read me, I believe that. By answering like this, you proof that you did not read me!

    I asked and I am still asking: Look at the 5th and 6th pictures in slider. They are exactly the same pictures. Also the sizes are the same:


    But as you can see the views in slider and thumbnails are different. WHY?

    First answer this!!!


    In the other hand: The sizes of second pictures are: 3200 x 1200. As you know the 1200 is bigger than 320. Isn’t it? Though it’s bigger than 320, WP did not squeeze it to slider’s frame. WHY?

    Also from your answer I understand that you did not have a look to the pictures that I gave the links.

    PN: The sizes of pictures with sheeps are not 700 x 320 , It is 3200 x 1200. I resized some pictures 700 x 320 at once to try how is it seen in slider. May be you look at that time on my site. But it was days ago and it stays only for 2-3 minutes like that. After then I replaced the original one: 3200 x 1200 px.

    But it seems that you don’t read me, you don’t look at the actual sit. You enter only the texts/answers that you prepared before.



    Answering like this you make me angry! You always reply and answer as parrot in this topic. I get so angry that I just want to write in big letters!

    Your nonsense and disrespectful repetitive answers make me too angry.

    And also why are you answering, though Devin said that this topic tagged to Kriesi?






    1) The second and third image have the right size (320px height) and display just fine.

    2) Actually you don’t read my message carefully. I said that WP resized the sheep image to 320px and I also posted a link:×320.jpg

    I do not care about the original image size which can be 1200px. It’s all about the thumbnail size which is 700x320px. If you don’t believe me open it with Photoshop, etc. and you’ll see it’s a re-sized image with 320px height. The last 3 images have a height of 262px and are not resized – thus the distortion. The first image is not a thumbnail and it is also distored. In addition it loads very slow because of the high resolution. You can try to regenerate the thumbnails with: to fix the first image. The last three images won’t be affected because (again) WP will not resize them to 320px.







    I decided to block sulker because of his last post (I deleted it because it contained some rude stuff). I didn’t block any user in the past but I won’t accept the attitude of this user towards the support team, Kriesi and me. I can understand it’s very frustrating if something doesn’t work as expected but that’s no reason to behave like a troll. Since the very beginning (i.e. broken third party plugin called Ultimate Twitter widget) we weren’t able to work constructive to resolve the issues but for sulker we just gave arrogant, repetitive, nonsense, generic answers and obviously we are not able to provide the answers he wants to hear anyway. Although my highest priority is to provide great support to all users I think in this particular case we’re not able to work constructive together (with the peace of mind on both sides) and to find a satisfying solution.


    Seriously are you kidding me? 9 Emails, sms during the night, 25 forum topics and 35 tweets? at this point I dont even care to read any more of the spam you are producing in our forums or via mail.

    As an author, I’m not actually required to offer support – in fact, the ThemeForest policy states explicitly that each item is sold “as-is”, and that authors are not bound by any agreement to answer emails at all.

    I (or better: my team and I) do so because its simply good business. But doing so costs time and money and clearly you are wasting our resources, so I think Dude did a good job by denying any further support.

    So congratulations: from more than 50000 customers you are the 2nd one we have ever blocked.

    You might think about that.

    Best regards


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