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  • #1358072

    Just Updated to the lates Theme Version. Included the Facebook Lightbox Widget in a footer column but except the title absolutely nothing shows up. Any Idea what could cause the widget not to display anything? The Instagram Widget works fine.
    Cheers, Timo

    • This topic was modified 2 years, 9 months ago by DarkClown.
    • This topic was modified 2 years, 9 months ago by DarkClown.
    #1358090

    Hey DarkClown,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1358092
    This reply has been marked as private.
    #1358109

    Hi,

    Thanks for that. I see that you have a third party cookie plugin, does it make any difference if you temporarily deactivate that?

    Best regards,
    Rikard

    #1358110
    This reply has been marked as private.
    #1358122

    Hi,

    Thanks for the update. I added your Facebook link to a test site, and it’s working fine there. Please see link in private. Since it’s working on the test site, the problem is most likely local to your site. Could you try to deactivate all plugins, and activate the parent theme, to see if that makes any difference?

    Best regards,
    Rikard

    #1358200
    This reply has been marked as private.
    #1358207

    Hi,

    We haven’t had any other users report that problem, and we haven’t seen it on our test installations either. Maybe you could try reaching out to your hosting provider for further help? If you need further help from us, then please share server error logs with us.

    Best regards,
    Rikard

    #1358209
    This reply has been marked as private.
    #1358237

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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