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  • #1084734

    Greetings! Tried posting this already, but did not see on the site, apologies if this is a dual post.

    We are getting the error shown in the Private Area when we try to add a new page or post in the Propulsion theme, and cannot seem to find the source of the problem. We tested all plugins and changed themes to troubleshoot. We identified some sort of Propulsion theme issue as being the cause of the problem, because the issue does not occur when we change the theme to one of the WordPress default themes.

    We are using the technology shown in the private area.

    Any help to further troubleshoot or fix the issue is appreciated, thanks!

    #1085375

    Hey steve4640,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Please note that we are actively phasing out Propulsion, that means it won’t get any updates from now on. If you have bought the theme recently then you might be able to get a refund.

    Best regards,
    Rikard

    #1085581
    This reply has been marked as private.
    #1086396

    Hi steve4640,

    Please try using php7.0 and see if the issue persists.

    Best regards,
    Victoria

    #1086685
    This reply has been marked as private.
    #1086921

    Hi,

    Alright. We’ll keep the thread open.

    You might want to consider Enfold as your next theme of choice.

    // https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    Best regards,
    Ismael

    #1087510
    This reply has been marked as private.
    #1088114

    Hi,

    Thanks for the update. We would like to login and check the issue further, but the site url is missing from your previous reply. What is the complete error? Does it point to specific line of code in a file?

    You have to rebuild the pages from scratch and reconfigure the options if you decide to switch to Enfold because it has a different layout or template builder. You will however save a lot of time in the long run because Enfold is much more advance and easier to use in comparison to a lot of themes.

    Best regards,
    Ismael

    #1089623
    This reply has been marked as private.
    #1089818

    Hi,

    Thanks for the update.

    Did you set WP to debug mode?

    // https://codex.wordpress.org/Debugging_in_WordPress

    You can just add this code in the wp-config.php file.

     // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', true);
    
    // Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
    define( 'SCRIPT_DEBUG', true );
    

    After adding the code, refresh the page and you should see the actual error. You can also check the error logs in the root directory. We may need to access the file server in order to help you debug the issue. Please post the FTP details in the private field.

    Best regards,
    Ismael

    #1090119
    This reply has been marked as private.
    #1090311

    Hi Steve,

    Please place them along with the other define entries in the file, I don’t think the order of them should matter. Just make sure that there are no duplicates of anything.

    Best regards,
    Rikard

    #1093414
    This reply has been marked as private.
    #1093821

    Hi,

    Thanks for the update.

    The error is a bit obscure or it doesn’t specify the where it occurs directly. Would you mind if we access the file server? Please post the FTP details in the private field so that we can check the files and do further debugging.

    Best regards,
    Ismael

    #1094094
    This reply has been marked as private.
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