Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1183987

    H,
    just realized that myy two websites on enfold are not updating anymore
    I used the private token to enter but got the following reply

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

    Following errors occured:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    What do I make wrong
    Thanks for your support

    #1184514

    Hey TScC,

    Please have a look at the following thread:

    If you need further assistance please let us know.

    Best regards,
    Victoria

    #1186068

    Hi Victoria,

    I downloaded the license file again but the token didn’t change
    I deleted the token on my website and entered it again
    => no change

    Do you need my token for further checks?

    thanks for your help

    Thomas

    #1186343

    Hi Thomas,

    Please try to follow this: https://kriesi.at/documentation/enfold/theme-registration/. If that doesn’t work then please post admin login details to your site in private so that we can have a closer look. Also please include the token you are having problems with.

    Best regards,
    Rikard

    #1187872

    Hi Rikard,

    it worked and updates are in place
    thanks again

    Thomas

    #1188076

    Hi Thomas,

    Great, I’m glad that it’s working as it should now. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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