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    I have been looking for solutions to my problems for over a week now. I have searched the support pages over and over, and yet no solution found.

    I have the Shoutbox theme installed and trying to customize the theme to my needs. Please help with the current problems I have in hand.

    Problem 1. At the moment we only have Youtube videos on our pages. So on post pages, the RELATED POSTS section below content should display the “default video image”. Right?

    Example: (Purchase code hidden if logged out) -australia/

    However, all other single post pages are only showing the title below an empty space, and not the “default video image” under the RELATED POSTS section below content.


    Tried everything for the above problem, with no results. The last thing I could think of is… maybe I have deleted something in myphpadmin page? Was there an entry for the RELATED POSTS?

    Problem 2. All Youtube videos do seem to load while the page loads, perfect!… But, then it goes black and loads again. This kinda slows the page load time, and not sure if this has anything to do with W3 Total Cache’s Java script or CSS minify settings!?


    Kind regards to all who can share their thoughts on these…


    Any help guys?


    Ok… I’ve fixed the 2nd problem.

    Now just need some help with the 1st.

    Is there anyone here? It has been nearly 2 days, and yet not a single reply!!



    The related entries do not support youtube previews. You can use/upload a featured image though. If no preview image is available Shoutbox will display a placeholder image/icon.

    Best regards,



    Hi Dude,

    Yes, I know that it does not support youtube preview thumbs. I want it to display a placeholder default video image, which is not working as I gave examples with links in my original post.

    Just want to know how to fix the problem and display default video image for the RELATED POSTS.

    Kind regards


    I’m guessing that something not right here:

    //check for image or video



    $image = avia_image_by_id($slides[0], ‘related’, ‘image’);




    $image = “<span class=’related_posts_default_image related_posts_video’></span>”;




    Any ideas?


    Try to add following code to css/custom.css (note that it won’t work with the quick css field):

    background: url("../images/shared/video_mini.png") no-repeat scroll center center #f8f8f8;


    Thanks Dude,

    That worked perfect.



    Glad Dude fixed it.




    Ok, since adding the code to css/custom.css the fetured images stopped showing on iphone and ipad.

    What can be the issue now?



    Please try using the full url

    background: url("") no-repeat scroll center center #f8f8f8;

    Also I see that you are automatically adding a query string to your images for the cache. Not sure how ios6 views that practive.

    Lastly Cloudflare is grumbling about something

    XHR finished loading: "[]". cloudflare.min.js:41
    ga cloudflare.min.js:41
    (anonymous function) cloudflare.min.js:43
    a.function.a.object.a.object.e.(anonymous function).object.e.(anonymous function).(anonymous function) cloudflare.min.js:43
    h.test.i.length.e.(anonymous function) rocket.js:1
    a.port1.onmessage cloudflare.min.js:9
    Given URL is not allowed by the Application configuration.: One or more of the given URLs is not allowed by the App's settings. It must match the Website URL or Canvas URL, or the domain must be a subdomain of one of the App's domains.




    Support ticket closed. Discussion continued (Purchase code hidden if logged out) -on-iphoneipad#post-86550

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