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  • #14907

    My contact us page does not work. When you go to the page and fill out the form with your name, email address and

    message and hit send, it goes no where. Also I have contact me at my email address on that page, but when you hover over

    my email address, it does not have a link where you can just click on it and send me an email…my web page is


    Hi lilwhitemoth,

    I tried to check your contact page: And it’s working fine on my end. Can you tell us what browser, version of browser and Operating System(like Windows 7) you are using?




    I use WIndows Xp at work and at home…I tried at home and at work filling out the contact form, it did not get emailed to my

    aol account…so where does the message go? also shouldn’t there be an underscore under (Email address hidden if logged out)

    to just click on, on the contact page (hope that makes sense)..



    Did you fill up the information on Broadscope > Theme Options > Contact & Social Stuff?




    Yep! but it shows a different address for the default email address, but yes the main email states (Email address hidden if logged out) .



    Try to check your Settings > General > E-mail Address.



    #85424 has the correct email address…



    Hi Heather,

    I’m not sure why it doesn’t work although it seems that you have put the right values. Let me tag the rest of the support to check the issue. :)




    Hi lilwhitemoth,

    In order for an email to be clickable it has to be a link. So you need to put the email address into a link in the html tab of your editor like:

    This is an email link:
    <a href="mailto: (Email address hidden if logged out) ?Subject=Hello%20again">
    Send Mail</a>

    As for the form, double check that the mail isn’t getting sent to a spam folder and/or is automatically be rejected by your mailbox. You may also need to check with your hosting provider to see if there are any special things you need to do to get wordpress’ wp mail function to work on your server.




    Where is the html tab located?

    I tried looking under editor files..could not locate it..



    Try this instead, go to Pages > your Contact page then highlight your email address and click the Insert/edit link icon(it’s #10 from the left – you can this page as a reference). When you click the icon a dialog box will appear asking you to enter your url. In that area enter this:

    mailto: (Email address hidden if logged out) ?Subject=Hello%20again

    Make sure you change the (Email address hidden if logged out) to your email address then click the blue Add Link button. Click Update your page to save your changes.

    Note: You’ll need to refresh/reload the page in your browser in order to see the link.




    Contact page fixed..thank you very much.

    Lil White Moth

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