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  • November 11, 2019 at 11:39 am #1155545
    VipProduction

    Hello.
    We have a problem. We use WordPress 5.1.1 and the latest Enfold child theme 4.6.1, PHP ver. 7.3.11.
    When you request through the contact form on the site comes a message of this format (please see private content).
    ONLY If you use mobile phone.
    The problem is that we don’t see the sender’s email.
    Please help us to fix it.

    November 11, 2019 at 12:27 pm #1155556
    Victoria

    Hey VipProduction,

    Please have a look at the following thread:

    Contact form element – how to include reply-to email address?

    If you need further assistance please let us know.
    Best regards,
    Victoria

    November 11, 2019 at 7:54 pm #1155748
    VipProduction

    Hi, we made everything like in that post but it doesn’t work at all.
    We don’t know what is problem…

    November 12, 2019 at 4:52 pm #1156045
    VipProduction

    Hi, could you help us to resolve this issue?

    November 12, 2019 at 7:55 pm #1156114
    Victoria

    Hi VipProduction,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 12, 2019 at 9:34 pm #1156182
    VipProduction
    This reply has been marked as private.
    November 14, 2019 at 12:03 pm #1156719
    Victoria

    Hi VipProduction,

    Do you mean the emails arrive empty or do not arrive to the client at all?

    Could you please attach some screenshots of the issue?

    Best regards,
    Victoria

    November 14, 2019 at 12:13 pm #1156727
    VipProduction

    Hi,
    the emails (autorespond) don’t arrive to clients at all. How can we make the screenshots of this issue?:)
    Thank you for you help.

    November 15, 2019 at 6:46 pm #1157257
    VipProduction

    Hi, could you help us?

    November 15, 2019 at 8:27 pm #1157286
    Victoria

    Hi VipProduction,

    Please have a look at our docs here:

    Contact Form

    If you need further assistance please let us know.
    Best regards,
    Victoria

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