Viewing 9 posts - 1 through 9 (of 9 total)
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    Hi guys,

    I love my Shoutbox theme and your support is great! I’ve found answers to all my questions – until now.

    The comments box isn’t showing in the theme. I quickly changed to the Twenty-Eleven theme and the box worked, so the problem seems to be with my Shoutbox settings. What do you suggest?





    It seems like your comments are closed. Check the “Discussion” settings (Settings > Discussion – i.e. make sure that the “Allow people to post comments on new articles” option is checked, etc.).




    Hi Peter,

    Thanks for the quick response!

    I have checked everything – all the discussion box options, screen options: comment fields, discussion, comments and the quick edit options: allow comments, allow pings.

    On the post page under discussion, I’ve checked: allow comments, allow pingbacks and trackbacks on this page.

    I’ve also checked and then unchecked show avatars.

    What I can’t figure out is why a reply box only shows when I activate the Twenty Eleven theme for testing purposes.

    I have made changes to Shoutbox but only those that I found on the support forum for Shoutbox.

    Is there somewhere that I could look in the theme to make sure the correct information is there? In comments.php or loop-comments.php? I can make changes to files such as these if I’m told what to do!




    I noticed than none of your posts have the blog meta showing, which is odd. That should appear, even if the comments are off.

    When you said that you made changes to Shoutbox, what did you change exactly? Did you change any of the .php files?

    When Peter was talking about the Settings/Discussion options, he meant in the left hand column of the dashboard (just in case you thought he meant the screen options at the top). You turned on the option to comment in that area?

    Are you using any comment plugins?



    Hi Rumblefish,

    Thanks for helping out!

    I’ve checked every single box on the Discussion Settings page for good measure!

    I’m not sure what you mean by the blog meta.

    There aren’t any comment plugins being used.

    Here are the three .php changes I have made. They come from the following support forums:

    Footer and article

    Q: 3 how to delete in each article “enjoy this post” and “edit written by admin”

    A: 3) In single.php delete following code:

    //show social box and author info

    get_template_part( ‘includes/author-social-box’);

    How to add more posts to category pages? (Shoutbox)

    Q: I also want to get rid of the “Archive for category:” at the top of the category pages, so they look more like specific pages. I haven’t seen a specific fix for this theme in the forum.

    A: -> Open up Shoutbox > Framework > Php > function-set-avia-frontend.php

    Find this code:

    $output = __(‘Archive for category: ‘,’avia_framework’).single_cat_title(”,false);

    Change it to this:

    $output = __(”,’avia_framework’).single_cat_title(”,false);

    Enjoyed this post?

    Q: How can i delete the “Share, enjoyed this post” thing in all the posts?


    Posted 1 year ago #



    A: Hey,

    open up shoutbox/includes/author-social-box.php and delete following code:

    <div class=’social-box’>


    echo “<h3 class=’miniheading’>”;

    _e(‘Enjoyed this Post?’,’avia_framework’);

    echo “</h3>”;

    echo “<div class=’minitext’>”;

    _e(‘Subscribe to our’,’avia_framework’);

    echo ” <a href='”;

    echo avia_option(‘feedburner’,get_bloginfo(‘rss2_url’));

    echo “‘>RSS Feed, “;

    if($twitter = avia_get_option(‘twitter’))


    _e(‘Follow us on ‘);

    echo “Twitter “;


    _e(‘or simply recommend us to friends and colleagues!’,’avia_framework’);

    echo “</div>”;


    <div class=’share_stuff’>

    <!– AddToAny BEGIN –>

    <?php _e(‘Share this post’,’avia_framework’); ?>

    <script type=”text/javascript” src=””></script>

    <!– AddToAny END –>

    <!– Facebook add BEGIN –>

    “><?php _e(‘Share on facebook’,’avia_framework’); ?>

    <!– Facebook add END –>




    I suspect you may have deleted something from your .php files that you shouldn’t have. Or you haven’t closed the commands properly (a stray parenthesis, or a semi colon missing, or an unclosed div).

    Really, you shouldn’t need to change the .php files unless it’s to change the way that the theme runs. To hide boxes etc you can use css commands which are easier to fix if anything goes wrong.

    I would put back the original .php files of the three that you changed, so that we can see if the comments are working. Then we can see how to make the changes that you need to hide the author boxes etc.

    You can get the original .php files from inside the .zip file of the original shoutbox download.

    Try that and see what happens.


    The blog meta is the little line of text that tells you the date the post was made, which category it’s in, who posted it etc etc. It usually appears under the title of the post.


    Hi Brae,

    You have this in your custom css twice which hides the whole comment section from showing up anywhere:

    #top .comment-entry{
    display: none;

    When you remove that, it’ll show “comments are closed” for the individual post which is why it seems like the comments are closed on the post.

    First try downloading the theme files from Themeforest again so that you have a fresh copy to work with. There is actually an update to the theme available so while troubleshooting this it would probably be a good idea to update the theme as well. Specifically the framework files since there was security update in 1.3.

    Make a backup of the files you’ve edited within the theme so that you can re-add in your changes and replace them on the live site and see if comments are working.




    Hi Devin,

    Thanks for the advice! I didn’t realize there was an update, so this will likely work out re: comments. I will be more careful in the future when making changes to the theme!

    Thanks, Rumblefish for your suggestions, they were also helpful.

    I really appreciate the great support offered for Shoutbox.





    Thanks rumblefish for helping us out ;-)

    Best regards,


Viewing 9 posts - 1 through 9 (of 9 total)

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