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  • #1263359

    Help.

    I’ve tried everything I’ve found about this, but I am unable to load the enfold plugin to my site and I am unwilling to pay $50 for something that should be a 10 second job. When I load the Enfold.zip file by itself, I get this message:

    Unpacking the package…
    Installing the plugin…
    The package could not be installed. No valid plugins were found.
    Plugin installation failed.
    Return to Plugin Installer

    When I download the so called ‘installable theme only’ file and try to install it, I get this:

    Unpacking the package…
    Installing the plugin…
    The package could not be installed. No valid plugins were found.
    Plugin installation failed.
    Return to Plugin Installer

    Looks like the same error. I’ve installed dozens of themes and I have never had this problem. Please get back to me by next Wednesday or I will be charging back the credit card for the amount that I paid. This is really rediculous.

    P.S. The video link in your help screen goes nowhere. This is beyond frustrating.

    #1263394

    Hey pmehit,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Looks like you’re loading it in the wrong place.

    Best regards,
    Victoria

    #1263410

    Hi

    • This reply was modified 3 months, 1 week ago by  Victoria.
    #1263412

    Hi pmehit,

    I uploaded Enfold for you. You can activate it when you’re ready.

    Best regards,
    Victoria

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