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  • November 12, 2015 at 8:22 pm #535065

    Nic

    Hi,

    I have taken over the webmaster position at my workplace and I see that there is an update for the Enfold theme, however it looks like the previous webmaster had purchased the theme on his own account and was reimbursed later. I have no account information from the original purchase and the previous webmaster does not answer any of our calls.

    Do we have to purchase the theme again to be able to get updates?

    November 12, 2015 at 9:19 pm #535083

    Yigit
    Moderator

    Hi Nic!

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Cheers!
    Yigit

    November 12, 2015 at 9:30 pm #535093

    Nic

    Thanks for your quick response, Yigit.

    We love this theme and definitely want to continue using it. Will look into the solutions that you provided.

    Nic P

    November 12, 2015 at 9:34 pm #535097

    Yigit
    Moderator

    Hey!

    You are welcome Nic, we are always happy to help!
    Let us know if you have any other questions :)

    Cheers!
    Yigit

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