Viewing 14 posts - 1 through 14 (of 14 total)
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  • #483613

    Since updating the Velvet theme, the blog posts on my news page are showing some featured images not loading, and others are replicated above the blog post….I’ve provided a link privately, thanks.

    #483916

    Hi jmccaig,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #483937

    Hi Rikard – details sent via private content

    #484191

    Hi!

    please try to deactivate all plugins to check if one is causing a conflict. Afterwards you can activate them again one by one to see which one is causing it. Let us know about your results.

    Regards,
    Andy

    #484244

    Hi Andy – sorry meant to say that I had tried this initially with no success – even with all plugins deactivated, this is still an issue…

    Thanks,

    Julia

    #486114

    Hi!

    Have you also tried activating the Twenty Fifteen theme to see if the issue is only occurring in Velvet?

    Best regards,
    Dake

    #541334

    Yes and it’s just occurring in Velvet.

    #541673

    Hi!

    Please edit your blog post and choose to display slider – http://i.imgur.com/Aat4KXU.png

    Regards,
    Yigit

    #546176
    #548266

    Hey!

    are we allowed to deactivate all your plugins by ourselves for testing purposes?

    Regards,
    Andy

    #548434

    Yes, absolutely!

    #552413

    Hey!

    there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/ (same for Velvet theme as for Enfold theme).

    Regards,
    Andy

    #559718

    Hi there,
    It seems it’s working fairly well now. I didn’t install a clean theme, as the first one I’d downloaded was from your site. It appears that the blog posts are working okay now, thanks for all of your help!

    #559954

    Hey!

    Great! Please feel free to open a new thread if you encounter any issues or if you have any questions. :)

    Cheers!
    Ismael

Viewing 14 posts - 1 through 14 (of 14 total)

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