Viewing 30 posts - 1 through 30 (of 34 total)
  • Author
    Posts
  • #374012

    I have noticed that since updating to WP 4.1 the Avia Advance Page Layout Builder is not working. Every time I try to go to edit any page all that happens is the spinning circle as if it is trying to load but isn’t loading. Makes it difficult to edit our site when the editor isn’t loading.

    Now I’m noticing issues with the Child Theme Admin panel as well. All of the tabs on the left side are missing.

    I just re-installed WP 4.1 and deactivated two of the plugins which I thought could be causing the issue. I found there is major conflict with CM Tooltip Glossary Pro+, your theme, and WP 4.1.

    • This topic was modified 2 years, 10 months ago by  MtnStreamGroup. Reason: Found and reported new information
    #374143

    Hey MtnStreamGroup!

    Send us a WordPress login and we’ll take a look.

    Best regards,
    Elliott

    #374149
    This reply has been marked as private.
    #374183

    To do that I need an email address to be assigned to it.

    FYI. As soon as I deactivated CM Tooltip Glossary Pro+ everything was working correctly. As I told the tech support for the plugin, here is what I observed.

    1. The TinyMCE editor wasn’t working, especially the insert/edit hyperlinks.
    2. The dropdown/flyout navigation on WordPress stopped working.
    3. When updating plugins the select all functionality wasn’t working and had to manually select each of the plugins to update.
    4. When going to Enfold theme customizer page all the navigation was missing.
    5. In the Broken Links Checker plugin none the commands would work.
    6. When I went to the Appearances > Themes page and clicked on the theme details. The theme detail popup window wouldn’t load.

    I’d still like to get this glossary plugin to work or I need to find a glossary plugin that allows multiple glossaries and not mess up the design.

    ====================================================

    FYI, the support forum here is/has been giving me a lot of problems when submitting a response. I get a blank screen after hitting the submit button and then when I reload the page there is an error message about duplicate post.

    #374261

    Hey!

    @alison22, You need to update to the latest version of Enfold which is 3.0.4. See here for updating, http://kriesi.at/documentation/enfold/portfolio-item/ (Purchase code hidden if logged out) /.

    @mtnstreamgroup, I’m not sure what it could be. Let us know what the plugin authors say. Perhaps they need to update it so it works with WordPress 4.0+.

    Regards,
    Elliott

    • This reply was modified 2 years, 10 months ago by  Elliott.
    #376333

    I am having the same problem with spinning circle on AVIA layout builder. I am using the latest theme and wordpress version

    #376341

    Hi!

    @gslizgi Can you please post the link to your website? Have you tried de-activating all active plugins and checked if that helps?

    Regards,
    Yigit

    #376354
    This reply has been marked as private.
    #376360

    Hi!

    Your website is not loading on my end right now. You can create a temporary admin login using (Email address hidden if logged out) but please post login credentials here privately so any available moderator can look into the issue.
    Did plugin authors tell you what could be causing the issue? They should have better insight on it. As you have read in scope section while registering ( https://kriesi.at/support/register/ ) we do not provide support for 3rd party plugins but we do not mind taking a quick look. In that case any pointers from plugin authors would help.

    Cheers!
    Yigit

    #376386
    This reply has been marked as private.
    #376392
    This reply has been marked as private.
    #376770
    This reply has been marked as private.
    #376772

    Hey!

    @mtnstreamgroup I just checked your website and ALB loads fine on my end while CM Tooltip Glossary Pro+ is activated – http://i.imgur.com/BMeJ2VF.png?1
    Which browser and OS are you using? Please try a different browser and check if that helps.

    @red-baron Can you please post the link to your website?

    Regards,
    Yigit

    #376776
    This reply has been marked as private.
    #376779

    Hi!

    I cannot see theme version you are using. Please try re-updating Enfold to the latest version 3.0.4 via FTP and make sure to overwrite all files – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    #377165
    This reply has been marked as private.
    #377437
    This reply has been marked as private.
    #377444
    This reply has been marked as private.
    #377445

    Hi!

    @red-baron Can you please switch user role to administrator?

    @mtnstreamgroup I see that buttons.js file throws error in console when plugin is checked. It is not one of the theme files. As i said before, plugin authors should have better insight on what could be causing the issue.

    Cheers!
    Yigit

    #377485

    Yigit,

    I was just letting you know. I didn’t know where the issue was from I will tell the plugin developer your finding.

    #378194
    This reply has been marked as private.
    #378274

    Hey!

    @red-baron ALB works fine on my end – http://i.imgur.com/XF8bBef.png
    and i added Revolution Slider using element in ALB which removed extra whitespace – http://i.imgur.com/vtWrRUq.png

    Best regards,
    Yigit

    #378342
    This reply has been marked as private.
    #378344

    Hi!

    Please refer to my post here – https://kriesi.at/support/topic/help-with-icon-box/#post-340093

    Cheers!
    Yigit

    #378524
    This reply has been marked as private.
    #378527
    This reply has been marked as private.
    #378547

    Hi!

    @alison22 You are still using 2.8.1, please update Enfold to the latest version 3.0.4 – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Yigit

    #379108
    This reply has been marked as private.
    #379328

    Hi!

    Thank you for the info. The template-builder compiles all shortcodes on a custom field then throws it back as content, without this, the advance layout builder will not work. I’m sorry but we don’t provide support for third party plugins as stated on our support policy. Please hire a freelance developer if you want to make the CM Tooltip Glossary Pro+ plugin compatible with the theme or use the default editor instead.

    Cheers!
    Ismael

    #379794
    This reply has been marked as private.
Viewing 30 posts - 1 through 30 (of 34 total)

The topic ‘Avia Advanced Page Layout Builder not working’ is closed to new replies.