Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1155644

    Hello,
    I can not configure the form to prevent spam from arriving in client spam.

    Thank you for your help, and sorry for my english.

    #1155805

    Hey Greg,

    Are the emails from the form ending up in the spam folder, or are you having problem with getting spam via the form? On which site are you having this problem?

    Best regards,
    Rikard

    #1155946

    Hello, and thank you for your return.
    When someone uses the contact form on my WordPress site, he always receives emails in junk mail..
    I think the SMTP used is not the right one..
    Thanks !

    #1156257

    Hi,

    Thanks for the update, I’m not sure there’s much we can do about that unfortunately. Are you able to whitelist the email address in question on the receiving end maybe?

    Best regards,
    Rikard

    #1156333

    Hey,

    Anyone can use the contact form, it’s done for that .. It’s annoying that the mails do not arrive in the inbox .. The problem is known?

    Thanks Rikard

    #1156612

    Hi Greg,

    That can happen with any email, it’s up to your local mail server to decide in which folder to send it. We have no control over that unfortunately.

    Best regards,
    Rikard

    #1156681

    Hey Rikard,

    When I send an email directly from my email address, the email arrives in the inbox. But as soon as I go through the form, it gets complicated. So the problem is the SMTP used by this form is not it? Or WordPress?

    Thanks !

    #1156946

    Hi Greg,

    The theme and WordPress use the wp_mail function, but it is better to use SMTP. You might want to use a plugin for that.

    Best regards,
    Victoria

Viewing 8 posts - 1 through 8 (of 8 total)

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