Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • February 11, 2019 at 8:58 pm #1065665

    metamorfic
    Participant

    Hi!

    We just update our client site (1st private link) to the last versions of WordPress and Enfold. But now, some module won’t load for editing, like a table and an image with hotspots. See the error 403 in the screenshot (2nd private link). Also, after login and going around a little, we get kicked out and we can get back to the site as it says; This site can’t be reached. Can you help?

    Thanks!

    February 12, 2019 at 9:07 am #1065847

    Rikard
    Moderator

    Hey Genevieve,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 12, 2019 at 3:38 pm #1065969

    metamorfic
    Participant

    Hi Rikard!

    Here is your login in the private content. You can go into the page “Terrains”. In there, the image hotspot and the table content won’t load to make changes..

    Thanks!

    February 12, 2019 at 6:15 pm #1066034

    compudean
    Participant

    Hi Rikard,

    I am having same issue. Please post what you did to fix and I will try it before posting a new issue.

    [edit: Nevermind, I found a solution by changing the editor to WP Classic Editor in Theme Options]

    • This reply was modified 2 months, 1 week ago by  compudean.
    February 13, 2019 at 7:01 am #1066299

    Rikard
    Moderator

    Hi metamorfic,

    Thanks for that, I tried enabling the Classic Editor in the main page of the theme options but the results are the same unfortunately. Could you try to enable debug mode in order to see builder shortcodes: (Purchase code hidden if logged out) /#debug-mode”>https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#debug-mode, then copy all the shortcode to a new page to see if that helps?

    Best regards,
    Rikard

    February 21, 2019 at 8:03 pm #1070082

    metamorfic
    Participant

    Hi Rikard,

    I did enabled debug mode then copied the shortcode to a new page. That works, but it doesn’t allow me to switch to visual mode. We then tried something: we copied the entire site on our own server, then everything works fine. Sio can it be a server problem? Because we also have trouble trying to install the SSL. We are in the process of suggesting our client to change their web hosting to a better one. Do you think this is a good solution?

    Thanks again for your help!

    February 23, 2019 at 5:00 pm #1070689

    Victoria
    Moderator

    Hi metamorfic,

    You should be able to switch, which page are you doing it on?

    Here is an article on how to move to https with all the aspects
    https://css-tricks.com/ (Purchase code hidden if logged out) /

    Best regards,
    Victoria

    March 4, 2019 at 3:16 pm #1074399

    metamorfic
    Participant

    We actually moved the site to an other server and that fixed all the problems we add with the update and the SSL. Thanks

    March 6, 2019 at 6:00 am #1075273

    Rikard
    Moderator

    Hi,

    Great, I’m glad you got things working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    March 6, 2019 at 6:20 pm #1075578

    metamorfic
    Participant

    You can close it! Thanks!

    March 8, 2019 at 4:41 am #1076211

    Rikard
    Moderator

    Hi,

    Great, thanks for letting us know. I’ll close this for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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