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  • #625029

    I updated to 4.5 and had fixed most problems but I cannot find how to have the product appear. They are in the admin panel, it is written published but it doesn’t show.

    – theme is updated
    – child theme is on
    – the php snippet was added but did not help – so taken out
    – I tried deactivation of all plugins but woocommerce – not working
    – I tried to copy a product so as to create a new one – but it doesn’t work.

    • This topic was modified 2 years, 5 months ago by  anniet.

    Hey anniet,

    Thanks for getting in touch with us!

    I am unable to login to the backend of your site using the credentials you provided. Could you please double check that they are correct and get back to us.

    Best regards,
    Jordan Powell


    sorry, please try these ones


    I tried to restaure the site from the 27th. The error stayed !!



    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,

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