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  • #897733

    My site, which uses the Flagship theme, does not respond when the “Add Media” button is pressed inside the post or page editor. We have gone through the usual process of disabling all plugins, but that did not fix the problem. When I switched the theme to a different one, the functionality worked, and then when I went back to Flagship, the functionality stopped.

    Any help would be appreciated.

    #897918

    Hey prestonbow,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #898223
    This reply has been marked as private.
    #898921

    Hi,

    Thanks for that, you are using a very old version of the theme. Could you try updating to the latest version which is 4.1 please?

    Best regards,
    Rikard

    #900016
    This reply has been marked as private.
    #900159
    This reply has been marked as private.
    #900274

    Hi,

    Thanks for the feedback, could you try to overwrite the theme files via FTP? There is a guide here if you don’t know how to do it: https://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    #900930

    Thank you! That seems to have fixed the problem. I’m having my client confirm, but I think that took care of it!

    #901055

    Hi,

    Okay great, I’m glad things are looking good. Please let us know if this topic shall remain open or if we can close it.

    Best regards,
    Jordan Shannon

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