Forum Replies Created

Viewing 30 posts - 23,011 through 23,040 (of 82,585 total)
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  • in reply to: Server configuration issues detected! #757848

    Hi,

    Here is an official reply from LayerSlider team

    You need to install the DOMDocument PHP extension or update your PHP version on your server. The new version uses phpQuery at several points and this library requires that PHP extension.

    This is a common extension, which is a part of PHP by default. Some hosting services might disable it for some reason, but it shouldn’t be a problem for most of the cases. We are looking for ways how we could solve this, but at the moment that library and the plugin depends on this extension.

    ” Talk to your web host support about this mbregex/mb_eregi() function support on your server. “

    Best regards,
    Yigit

    in reply to: Creative Studio Menu for Mobile #757815

    Hey!

    You are welcome!

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

    in reply to: info on Layerslider inbetween colorsections #757814

    Hey Guenter!

    It was possible to insert between two color sections however with the update ALB became more powerful as it was Kriesi’s main focus for this update :)
    In case you have not seen Kriesi’s post, you can read more about the update here – http://kriesi.at/archives/enfold-reimagined-version-4-0 :)

    Regards,
    Yigit

    in reply to: tab-section question #757810

    Hey Guenter,

    Thanks for your kind words, we are glad you liked the new element :)

    Can you please post a link to your page and a screenshot showing the changes you would like to make? I checked on Enfold 2017 demo however i am not sure i understood you clearly :)

    Thank you always for your contributions to our forum! Please know that we appreciate it :)

    Best regards,
    Yigit

    in reply to: Lost information about login / pw to Enfold #757799

    Hi!

    You are welcome! Thanks for your understanding!

    You too enjoy your day :)

    Cheers!
    Yigit

    in reply to: social media icon #757797

    Hey!

    You are welcome! Let us know if you have any other questions or issues

    Regards,
    Yigit

    in reply to: Add full-width container/div to header below main menu #757796

    Hey trustytails,

    Sorry for the late reply!
    Please add the code in private content field in Enfold theme options > General Styling > Quick CSS

    Best regards,
    Yigit

    Hi!

    I have just added following code to Quick CSS on a users site where the same issue was occuring

    #wrap_all { 
        overflow-y: scroll;
    }

    and then went to WP Rocket options, unchecked CSS minification, flushed cache then check it again and flushed cache once again and that helped. Can you guys please make sure it is not a caching issue?

    Regards,
    Yigit

    in reply to: Pb scrolling on IPad and Safari with new version 4.0.2 #757781

    Hey!

    I went to WP-Rocket options and unchecked CSS minification, flushed cache and then checked it again and flushed once again and now it does work fine on my end on Safari. Please review your website now

    Best regards,
    Yigit

    in reply to: Business WordPress Themes mit deutschem Backend #757777

    Hey!

    You are welcome!

    We will keep the thread open. Let us know if you have any other questions :)

    Cheers!
    Yigit

    in reply to: Pb scrolling on IPad and Safari with new version 4.0.2 #757773

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    in reply to: Enfold theme, mobile #757769

    Hi Roberta !

    Thanks for contacting us!

    Can you please register to our support forum – https://kriesi.at/support/register/ and after logging in, post a link to your website where we can see the issue?

    Regards,
    Yigit

    in reply to: Business WordPress Themes mit deutschem Backend #757764

    Hey Sascha!

    Thanks for contacting us!

    We would recommend Enfold theme as it is the most powerful, flexible and user-friendly theme we have ever created.

    Enfold comes with demos which you can import with a single click in Enfold theme options > Demo Import tab within few minutes and start working on your website right away.

    Theme was already translated to German and backend too however if there are untranslated strings, you can use this plugin – https://wordpress.org/plugins/loco-translate/ to translate those as well.

    Let us know if you have any other questions :)

    Regards,
    Yigit

    P.S.: If you would like to receive replies in German, please let us know so our German speaking moderators can help :)

    in reply to: Sito mobile #757763

    Hi Roberta!

    Thanks for contacting us!

    Unfortunately we do not have any Italian speaking moderators. Could you please register to our support forum – https://kriesi.at/support/register/, login and then post your question in English? :)

    Regards,
    Yigit

    in reply to: Templates #757762

    Hi Martin!

    Thanks for contacting us!

    Unfortunately, Envato/ThemeForest currently does not have such license therefore you would need to purchase a separate license for each domain.

    Let us know if you have any other questions! :)

    Cheers!
    Yigit

    P.S.: Please let us know if you would like to receive replies in German so our German speaking moderators can help :)

    in reply to: Lost information about login / pw to Enfold #757760

    Hey Jens!

    Thanks for contacting us!

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Best regards,
    Yigit

    in reply to: cannot access support, cannot request new password #757757

    Hey Bert!

    Thanks for contacting us and sorry that you are having issues.

    Can you please post your purchase code in private content field so we can reset your forum account?

    Best regards,
    Yigit

    in reply to: Error after demo import #757753

    Hey!

    Sorry for the late reply!

    There were two “flaticon” icon fonts in Enfold theme options > Import & Export tab. I removed one and it helped. Please review your website now

    Best regards,
    Yigit

    in reply to: Pb scrolling on IPad and Safari with new version 4.0.2 #757728

    Hey!

    Sorry for the late reply!

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    #wrap_all { 
    overflow-y: scroll;
    }
    

    Best regards,
    Yigit

    in reply to: Some Images are not shown #757725

    Hey Daniela,

    Sorry for the late reply!

    You are currently using an older version of the theme. Please update Enfold to the latest version 4.0.2 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Best regards,
    Yigit

    Hey!

    Thanks for your input @guenni007 ! :)


    @keeprain
    For your information, i cannot see “2” as well, as I wrote in my reply here – https://kriesi.at/support/topic/weird-theme-problem-nobody-answer-me-in-the-forum/#post-757643

    Regards,
    Yigit

    in reply to: packages still not ok #757659

    Hey lech07,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    @media only screen and (max-width: 1024px) {
    #pakketilbud-priser .flex_cell {
        width: 100%!important;
    }
    #pakketilbud-priser, #pakketilbud-priser .flex_cell {
        display: block;
    }}
    

    Best regards,
    Yigit

    in reply to: Media items inside tabs are getting shifted #757657

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .tab_content .wp-caption + br {
        display: none;
    }
    

    Best regards,
    Yigit

    in reply to: Forum & User profile #757652

    Hey Zheng!

    Thanks for contacting us!

    That is correct. Enfold is compatible with bbPress (which is we are using on our forum too by the way) and you can see an example on demo site here – http://kriesi.at/themes/enfold/forums/

    For intructions, please see – https://codex.bbpress.org/getting-started/

    Regards,
    Yigit

    in reply to: Problems after installing update #757646

    Hey!

    Thanks for sharing! I believe minimum required PHP version is higher than 5.3. It should be 5.5 but i am not 100% sure. I will inform our devs so they can contact LayerSlider team

    Best regards,
    Yigit

    in reply to: Weird Theme problem. Nobody answer me in the forum? #757643

    Hi!

    We closed other threads as you have already received a reply here and the others were duplicated threads. Please do not create duplicated threads as it is not helping us or other users who are checking the threads at all.

    It seems like it was a plugin issue and you found the culprit as i cannot see “2” on top of your portfolio items. Is that the case?

    Regards,
    Yigit

    in reply to: Propulsoin Theme #757640

    Hi Leary!

    Thanks for contacting us!

    Which version of the theme are you using? It seems like a compatibility issue. Updating the theme to the latest version 4.2 should solve the issue – kriesi.at/documentation/enfold/updating-your-theme-files/.

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Cheers!
    Yigit

    Hi!


    @kinkel
    Thanks for your input again. We still have not received logins to a site where we can see the issue. If you do not mind starting a new thread and attaching temporary admin logins in private content field, we can check the issue on your site.

    @copemanm
    That is totally understandable. We will post in this thread if we find a fix other than disabling mobile caching

    Regards,
    Yigit

    in reply to: For themes #757635

    Hey Moin!

    Thanks for contacting us!

    Please check out our Enfold theme. It currently does not have a bakery demo however you can easily import one of the demos and change it into a bakery theme :)

    Let us know if you have any other questions!

    Cheers!
    Yigit

    in reply to: No comments under blog-post #757623

    Hi,

    You are welcome!

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

Viewing 30 posts - 23,011 through 23,040 (of 82,585 total)