Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hey Gerry,

Thanks for contacting us!

Yes, you can use the license from the old site on a new site :)

Let us know if you have any other questions or issues!

Best regards,
Yigit

Hi,

I inserted an API key @Vinay generated and edited your element to insert your address. Please review your website :)

Best regards,
Yigit

Hi,

I will ask my teammates to check the thread once again :)

Best regards,
Yigit

Hey Julie!

thanks for contacting us!

Sure! You can simply remove Enfold from incorrect domain and install on the correct one :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

Shalom! :)

Thanks for contacting us!

We have forwarded your message to Kriesi. If interested, he will contact you :)

Regards,
Yigit

Hi,

@hylandgraphics We have replied to your thread. Let us continue there. We are going to keep this one open for the OP :)

Best regards,
Yigit

Hey Gene,

Please check this post once again – http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/. If that still does not help, please create a temporary admin login and post it here privately with the address you would like to insert

Best regards,
Yigit

Hi,

@Nikko checked your website on his tablet and said he is not able to reproduce the issue as well. Can you reproduce the issue on actual tablet?

Best regards,
Yigit

Hi Harvinder,

We are truthfully sorry that you are having issues with the theme however it is not very easy to find the cause of this particular issue that is why it is taking longer than it should.

Can you please post FTP logins here privately as well so we can look further into the issue?
Also, i read older posts but wanted to check with you again, can we de-activate all active plugins for testing purposes?

Best regards,
Yigit

Hey!

Please try the following:
1. Install this plugin: https://wordpress.org/plugins/simple-image-sizes/
2. Go to Settings > Media
3. Change the square image size (increase its width / height).
4. Regenerate the thumbnails by clicking the button at the bottom.

Then add following code to Quick CSS in Enfold theme options under General Styling tab and adjust as needed

.small-preview {
    width: 180px;
    height: 120px;
}

Best regards,
Yigit

Hi Sushil,

You simply need to adjust options in Enfold theme options. Please note that you would need to switch language in Enfold theme options after applying changes as they are being applied independently.

1- Not sure if i understood you clearly. However as i mentioned above, please go to Enfold theme options > Header > Extra elements in each language and make sure settings are matching

2- Please go to Enfold theme options > Footer and enable social network links

3- I went to Enfold theme options and switched language to Polish and then Russian and chose frontpage. That helped with those pages.

Best regards,
Yigit

Hey Paul,

Thanks for contacting us!

Unfortunately, i do not have much experience with such plugins however i remember proving some custom code to users who were using MemberPress plugin and were having some small layout issues.

If you find a plugin that offers the features you are looking for and have minor issues, we do not mind taking a look into it however if they are major ones, unfortunately we cannot help.

Let us know if you have any other questions :)

Best regards,
Yigit

Hi,

!important rule was wrongly added in your code. I corrected it as following

.fat span {
  border-top-width: 5px !important;
}

flushed cache on your caching plugin and now it does show up fine on my end. Please review your website

Best regards,
Yigit

Hi,

I added following code to bottom of Quick CSS field in Enfold theme options > General Styling on all languages

li.av-language-switch-item {
    display: none !important;
}

Please flush browser cache a few times and review your website

Best regards,
Yigit