You searched for - Support | Kriesi.at - Premium WordPress Themes

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July 28, 2017 at 11:13 am in reply to: Tripadvisor social profile #830993
Yigit
Keymaster
Hi!

I adjusted the code in Functions.php file and now it does show up fine. If you would like to add hover background color, please add following code to Quick CSS in Enfold theme options under General Styling tab
```
#top #wrap_all .av-social-link-tripadvisoricon:hover a {
    color: white;
    background: orange;
}
```
Cheers!
Yigit
July 28, 2017 at 11:09 am in reply to: Renew support #830991

Yigit
Keymaster

Hey Malinda!

Thanks for contacting us!

You can simply contact the previous provider and ask for the purchase code so you can register to our support forum – https://kriesi.at/support/register/ and also, please ask them to provide you with their ThemeForest username and API key to insert them in Enfold theme options to receive auto updates –
kriesi.at/documentation/enfold/updating-your-theme-files/

If that would not be possible, i am afraid you would need to purchase a new license as it is not possible to renew support without having a license.

I hope that was helpful! Let us know if you have any other questions! :)

Regards,
Yigit

July 27, 2017 at 10:07 am in reply to: Side-wise column overlapping #830547
Yigit
Keymaster
Hey Cyphr,

Sorry for the late reply!

Please go to Enfold theme options > Layout Builder and check “Show element options for developers”. That will enable custom CSS field for ALB elements as well so you can simply edit your element and give it a custom CSS class – http://kriesi.at/documentation/enfold/wp-content/uploads/sites/2/2013/12/blur.jpg and then add following code to Quick CSS in Enfold theme options under General Styling tab
```
.your-custom-class img { position: relative; right: -15px; }
```
Best regards,
Yigit
July 27, 2017 at 9:41 am in reply to: Registering not possible #830518

Yigit
Keymaster

Hey Peter,

It seems like you have registered already. Please see private content field below for your credentials :)

Best regards,
Yigit

July 26, 2017 at 11:18 pm in reply to: Mysterious sitewide padding-top? #830392
Yigit
Keymaster
Hi!

You have following code in style.css file
```
.html_header_top.html_header_sticky #top #wrap_all #main {
    padding-top: 0px !important;
}
```
Please remove it :)

Best regards,
Yigit
July 26, 2017 at 10:03 pm in reply to: Problems with contact forms after updating to Enfold 4.1 #830360

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

July 26, 2017 at 9:41 pm in reply to: reset password for support #830351

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

July 26, 2017 at 9:41 pm in reply to: applying Facefont to the who website #830349
Yigit
Keymaster
Hi,

You can change it to following
```
h1, h2, h3, h4, h5, h6, tr.pricing-row td, #top .portfolio-title, .callout .content-area, .avia-big-box .avia-innerbox, Body, av-main-nav, .main_menu, .sub-menu, .html_mobile_menu_tablet, .av-form-labels, .saboxplugin-authorname, .blog-tags, .comment-container, .date-container, .blog-categories, .submit, .entry-author-link, .blog-author, .button, .text_input, .extra-mini-title, .post-title, .entry-content-header, .search_form_field,.main_menu ul:first-child> li > a, .avia-menu-text, #top div .av-light-form input[type='text'] {
font-family: ‘XXXX’ !important;
}
```
Best regards,
Yigit
July 26, 2017 at 9:36 pm in reply to: Problems with contact forms after updating to Enfold 4.1 #830348

Yigit
Keymaster

Hey gasto!

I tried and it did work fine for me – http://i.imgur.com/15jM5W5.png. Please flush browser cache and try once again? You can also try disabling browser add-ons temporarily to check.

Best regards,
Yigit

July 26, 2017 at 9:33 pm in reply to: Problem with Text Block #830347

Yigit
Keymaster

Hi,

1- You are nesting columns using shortcodes which is breaking the layout and the elements. I fixed the top part and now all text block elements on your page are editable. Please do not insert column shortcodes into another elements

2- Google maps API key was missing. I inserted a one our teammate @Vinay generated. You can keep it refer to this post – http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/ and generate your own.

Best regards,
Yigit

July 26, 2017 at 9:05 pm in reply to: Increase gravity font titles #830343

Yigit
Keymaster

Hi,

There was a missing closing curly bracket in your custom CSS code. I added it. Please flush browser cache and review your website.

Best regards,
Yigit

July 26, 2017 at 8:54 pm in reply to: Fontello Icons showing up as squares (and asian characters). #830340

Yigit
Keymaster

Hi!

@edgelogos They show up fine on my end – http://i.imgur.com/VimCkC8.png

Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

Regards,
Yigit

July 26, 2017 at 7:37 pm in reply to: Did you create this website? #830315

Yigit
Keymaster

Hi,

Please see private content field below.

Best regards,
Yigit

July 26, 2017 at 6:20 pm in reply to: reset password for support #830291

Yigit
Keymaster

Hey Evan,

Thanks for contacting us!

Please see private content field for the details :)

Regards,
Yigit

July 26, 2017 at 6:13 pm in reply to: Problem with Text Block #830287
Yigit
Keymaster
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Yigit
July 26, 2017 at 6:12 pm in reply to: Editor not appearing under Enfold Child's Appearance ment #830286

Yigit
Keymaster

Hey!

No you do not need to be concerned. You can keep it commented out or not purely depending your preference :)

Best regards,
Yigit

July 26, 2017 at 5:49 pm in reply to: Removing image on #830279

Yigit
Keymaster

Hi!

You are welcome! Glad Jordan and Rikard could help :)
Let us know if you have any other questions or issues

Cheers!
Yigit

July 26, 2017 at 5:40 pm in reply to: enfold minimal #830275

Yigit
Keymaster

Hey Karl,

Thanks for contacting us!

Yes, you can simply adjust those settings in Enfold theme options > General Layout > Dimensions tab – http://i.imgur.com/UWZdyLD.png

Let us know if you have any other questions :)

Best regards,
Yigit

July 26, 2017 at 5:34 pm in reply to: Layerslider premium activation message on frontend #830271
Yigit
Keymaster
Hi Marc,

I added following code to Quick CSS in Enfold theme options > General Styling
```
.lswp-notification.info {
    display: none;
}
```
Please review your website

Best regards,
Yigit
July 26, 2017 at 5:31 pm in reply to: Enfold 4.1.1 Tablet mode of website now has strange margin issues #830269

Yigit
Keymaster

Hi Rob,

I was checking your open threads. Shall we close this one as well or do you need any assistance on it? :)

Best regards,
Yigit

July 26, 2017 at 5:29 pm in reply to: LayerSlider Issue With Button Outline That's Not Responsive #830268

Yigit
Keymaster

Hi!

You are welcome Rob, always happy to help :)
Let us know if you have any other questions or issues!

Best regards,
Yigit

July 26, 2017 at 5:28 pm in reply to: Fatal Error not allowing plugins to install #830267

Yigit
Keymaster

Hey!

In theme options, no. However if you made changes directly on theme files, they will be overwritten so in case you have, please have a backup of the theme folder before overwriting it

Cheers!
Yigit

July 26, 2017 at 5:15 pm in reply to: Latest Version crashed site #830260

Yigit
Keymaster

Hi,

Thanks for the suggestion Snerp and glad we could help! :)

Best regards,
Yigit

July 26, 2017 at 5:13 pm in reply to: Google Maps API and Mailchimp? #830258

Yigit
Keymaster

Hi,

Glad you figured it out! Let us know if you have any other questions :)

Best regards,
Yigit

July 26, 2017 at 5:13 pm in reply to: Fatal Error not allowing plugins to install #830257

Yigit
Keymaster

Hey SebastianCroce,

Please try re-updating the theme via FTP and overwrite all files – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Yigit

July 26, 2017 at 5:10 pm in reply to: Website #830256

Yigit
Keymaster

Hi Denise!

Thank you for contacting us!

We sell premium WordPress themes and provide support for our themes.

Currently Enfold theme is the most popular, powerful, flexible and user friendly theme we have ever created therefore we would recommend you that one. It is also the theme your example site is using.
Enfold is fully compatible with WPML. You can easily turn site into a multilingual one.

You can import one of Enfold demos with a single click in Enfold theme options > Demo Import within a few minutes and start working on your website right away.

Enfold uses Advanced Layout Builder ( please go to – http://kriesi.at/documentation/enfold/videos/ and check out “Intro to the Advanced Layout Editor” video to see how it works. Currently there are many more elements on ALB and we are adding new ones with major updates).

Enfold is $60 on ThemeForest and comes with a 6 month support, you can extend it to a year. After purchasing Enfold, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread whenever you have a question or an issue and we will gladly try to help you.

Let us know if you have any other questions! :)

Regards,
Yigit

July 26, 2017 at 5:10 pm in reply to: Did you create this website? #830255

Yigit
Keymaster

Hi Mark,

Thank you for contacting us!

We sell premium WordPress themes and provide support for our themes.

Currently Enfold theme is the most popular, powerful, flexible and user friendly theme we have ever created therefore we would recommend you that one. It is also the theme your example site is using.
Enfold is fully compatible with WPML. You can easily turn site into a multilingual one.

You can import one of Enfold demos with a single click in Enfold theme options > Demo Import within a few minutes and start working on your website right away.

Enfold uses Advanced Layout Builder ( please go to – http://kriesi.at/documentation/enfold/videos/ and check out “Intro to the Advanced Layout Editor” video to see how it works. Currently there are many more elements on ALB and we are adding new ones with major updates).

Enfold is $60 on ThemeForest and comes with a 6 month support, you can extend it to a year. After purchasing Enfold, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread whenever you have a question or an issue and we will gladly try to help you.

Let us know if you have any other questions! :)

Regards,
Yigit

July 26, 2017 at 5:07 pm in reply to: Logo size issues with Google Chrome Browser #830251
Yigit
Keymaster
Hey!

I edited your image and replaced it with the bigger version of it and then went to Enfold theme options > Layout Builder and checked “Show element options for developers” and then edited your image element gave it a custom CSS class “my-logo” and then added following code to Quick CSS in Enfold theme options under General Styling tab
```
.my-logo img {
    max-width: 600px;
}
```
Please review your website

Best regards,
Yigit
July 26, 2017 at 2:13 pm in reply to: Merkwürdiger Abstand bei Farb-Sektion #830166
Yigit
Keymaster
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Yigit
July 26, 2017 at 2:13 pm in reply to: Cannot acces my forum account and not getting any suport #830165

Yigit
Keymaster

Hi,

Sorry for the late reply!

I thought you might be using standalone version of the theme however it seems like you are using bundled version. You can simply ignore that notification. It is meant for users who have purchased license of LayerSlider plugin.
Enfold users do not receive a LayerSlider purchase code since it is bundled in the theme. When there is a new LayerSlider update, we test it with Enfold and if everything works fine, we include it in the theme with a new Enfold update :)

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 19,501 through 19,530 (of 82,585 total)

← 1 2 3 … 650 651 652 … 2,751 2,752 2,753 →