Hi,

Please go to Enfold theme options > Header and choose “Hide both” in “Header Title and Breadcrumbs”.

Regards,
Yigit

Hey Jenny,

Thanks for contacting us!

If the theme was not updated in a while, that might be the reason.

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hey,

Please go to Enfold theme options > Layout Builder and check “Show element options for developers” and then edit your column elements and give them a custom CSS class (“my-custom-class” in example below) and then add following code to Quick CSS field in Enfold theme options > General Styling tab

@media only screen and (max-width: 1024px) { 
.my-custom-class { width: 100% !important; margin-left: 0 !important; }}

Best regards,
Yigit

Hey!

Editor is missing under Appearance tab so i could not check if you have a custom code. This seems like it is related to a plugin or a custom code. Currently strong tags on your page are correct.

Best regards,
Yigit

Hi!

You are welcome! When you receive a purchase code, please feel free to register to our support forum – https://kriesi.at/support/register/ and to start new threads under Enfold sub forum :)

Cheers!
Yigit

Hey!

You can refer to this post – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and update the theme via FTP. You may need to be registered to see the link.
Since previous developers changed the theme name in parent theme as well, please edit style.css file in theme files before uploading them to your server and make sure that old theme name and new one are matching. Otherwise, Enfold theme options will be reset.

Best regards,
Yigit

Hi,

I changed your code to following one in Quick CSS field

.ombre:before {
    content: '';
    display: block;
    width: 50%;
    height: 100%;
    position: absolute;
    top: 0;
    background: rgba(0,0,0,.3);
    right: 0;
    left: auto;
}
@media only screen and (max-width: 767px) {
.ombre:before {
    content: '';
    width: 100%;
    right: auto;
    left: 0;
}}

please review your website

Best regards,
Yigit

• This reply was modified 7 years, 6 months ago by Yigit.

Hi Gurpreet,

Thanks for contacting us!

It is our Enfold theme – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi but apparently previous developers changed themes name while applying other customizations :)

Let us know if you have any other questions!

Regards,
Yigit

Hey,

It should work out of the box. It might be related to your shortcode. Can you please post temporary admin logins here privately so we can look into it?

Regards,
Yigit

Hey T,

Please refer to this post – http://kriesi.at/documentation/enfold/adjust-default-values-of-the-pages-layout-settings/ and choose to apply the changes only on your custom post type – https://codex.wordpress.org/Function_Reference/is_singular

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

#top div .quantity input.plus, #top div .quantity input.minus {
    background: #63666a!important;
    color: white!important;
}
#top div .quantity input.plus:hover, #top div .quantity input.minus:hover {
    background: #c7af77!important;
}

Best regards,
Yigit

Hey Alexander,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

.toggle_icon {
    border: none;
}

Best regards,
Yigit

Hi,

Glad you figured it out! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

No, we have not. Please try posting them once again in private content field. We will try to look into it as soon as we can.

Best regards,
Yigit

Hi Jordan,

Glad you figured it out :) Please note that if you add another element before your element number 19, numbers will be changed and you code will not be applied. Therefore, please consider using the solution i recommended :)
Let us know if you have any other questions or issues.

Best regards,
Yigit