Hi!

You have following custom CSS code

@media only screen and (max-width: 767px) {
#footer {
    display: none !important;
}}

Please remove it and flush cache.

Cheers!
Yigit

Hey Mauro,

Please find WooCommerce shortcodes here – https://docs.woocommerce.com/document/woocommerce-shortcodes/. You can use “rand” option on “orderby” attribute to display random products on page load.

Best regards,
Yigit

Hey,

Sorry for the late reply!

Could you please create a temporary admin login and post it here privately so we can look into it?

Best regards,
Yigit

Hi,

Glad we could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

Please make sure to flush your mobile browsers cache as well. It does work fine on my end. Attached a screenshot in private content field below.

Regards,
Yigit

Hey!

I added this code again and flushed cache. Please review your website.

Best regards,
Yigit

Hi,

Glad you figured it out and thanks for sharing your solution! If you have any other questions or issues, please start a new thread under Enfold sub forum :)

Best regards,
Yigit

Hi,

Glad that helped!

Sure, please go to Enfold theme options > Demo Import and import any demo you like, with a single click within a few minutes :)

Best regards,
Yigit

Hi!

I am closing this thread for now. If you have any other questions or issues, please start a new thread :)

@atelierdouceur I have replied to your thread and removed private content field here since it would be visible to creator of this thread as well.

Best regards,
Yigit

Hi!

@atelierdouceur Please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field so we can look into it.

Regards,
Yigit

Hi Anna,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own.
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hi Kahil,

Thanks for your effort and sharing with Enfold community, we appreciate it :)

Regards,
Yigit

P.S.: Due to diagonal border on checkout page, it is not possible to choose PayPal or Credit Card. Please correct it so novice users could buy you drinks too :)

• This reply was modified 7 years, 4 months ago by Yigit.

Bonjour!

Thanks for contacting us! :)

We sell premium WordPress themes and provide support for our themes and do not provide services such as creating custom themes or modifying them.

Currently Enfold theme is the most popular, powerful, flexible and user friendly theme we have ever created therefore we would recommend you that one.
Enfold is fully compatible with WPML. You can easily turn site into a multilingual one.

You can import one of Enfold demos with a single click in Enfold theme options > Demo Import within a few minutes and start working on your website right away.

Enfold uses Advanced Layout Builder ( please go to – http://kriesi.at/documentation/enfold/videos/ and check out “Intro to the Advanced Layout Editor” video to see how it works. Currently there are many more elements on ALB and we are adding new ones with major updates).

Enfold is $59 on ThemeForest and comes with a 6 month support, you can extend it to a year. After purchasing Enfold, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread whenever you have a question or an issue and we will gladly try to help you.

Let us know if you have any other questions! :)

Cheers!
Yigit

Hey Vicki,

Thanks for contacting us!

Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest.

Best regards,
Yigit

Hi!

Please make sure you are checking purchase code for Enfold. If it was registered, you would receive “purchase code already registered” error and not “purchase code not valid” error. If you are sure you are checking correct purchase code, please Envato support. Since purchase and download processes are managed by them and purchase codes are managed by them, they might be able to fix the issue on their end.

Unfortunately, there is no way for us to know your purchase code and it is not possible to register to our support forum without one.

Regards,
Yigit